Category : Customer Experience (CX)

CX Industry NewsCX StrategyEmployee Experience

Startek Wins Excellence in Change Transformation

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by Editor0624
Startek, a global digital-first CX solutions provider, recently won the ‘Excellence in Change Transformation’ award at the Economic Times Human Capital Awards 2026. The honor...
Customer Experience (CX)Industry TrendsTravel & Hospitality CX

MICE Industry: Mach Conferences Expanding into a Holistic Travel Ecosystem

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by Editor0159
Fragmentation is common across the Meetings, Incentives, Conferences, and Exhibitions (MICE) ecosystem. And it directly affects customer and employee experience. Why Travel Companies Are Reinventing...
AI in CXCustomer Experience (CX)CX TechnologyDigital TransformationReal Estate CX

Sales AI Assistant: How DRA Homes Is Transforming Real Estate CX with Multilingual AI

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by Editor0254
At the CREDAI Chennai Fairpro exhibition, DRA Homes launched the city’s first multilingual Virtual Sales AI Assistant. The tool provides instant project information, configuration details,...
Business StrategyCustomer Experience (CX)Digital TransformationLeadershipSaaS

Chief Revenue Officer: Freshworks Appoints Ian Tickle to Unify Global Sales and CX Strategy

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by Editor0213
Freshworks has promoted Ian Tickle to Chief Revenue Officer, unifying global sales, customer success, and customer experience. Why Are CX Leaders Watching Sales Org Structures...
Artificial IntelligenceCustomer Experience (CX)Digital TransformationSupply Chain & Logistics

Transportation and Logistics: Practical Ways AI Is Improving Efficiency and Customer Experience

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by Editor0163
A new analysis on CXQuest.com explores how AI is transforming transportation and logistics efficiency while improving customer and employee experiences. Practical Ways AI Is Improving...
AI in CXCustomer Experience (CX)Customer Experience DesignCX LeadershipCX Strategy & LeadershipCX TransformationCXQuest ExclusiveInterviewLeadership InterviewsThought LeadershipWellness Experience (Wellness EX)

Wellness Experience Design: How Dr Neeru Jain Orchestrates Transformative CX in Luxury Retreats

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by Editor0472
Can Wellness CX Be Designed Like a Five-Star Product? Have you ever checked into a luxury retreat expecting transformation— only to receive a generic spa...
Customer Experience (CX)CX StrategyDigital TransformationTechnology

Ookla Acquisition: How Accenture Is Transforming Network Intelligence for CX and AI

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by Editor0248
Accenture has entered an agreement to acquire Ookla, the global leader in network intelligence and connectivity analytics. The portfolio includes Speedtest, Downdetector, Ekahau, and RootMetrics....
Customer Experience (CX)Digital TransformationEnterprise TechnologySecurity & Identity

Hexnode IdP: Unifying Identity, Device Trust, and Zero Trust Security for Modern CX

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by Editor0159
The launch of Hexnode IdP deserves attention. Ever watched a new employee wait three days for system access? HR completes onboarding on day one.IT provisions...
AI in CXCustomer Experience (CX)CX StrategyDigital TransformationLeadership

Who Owns CX in 2026? Governance Models, AI Gaps, and Cross-Functional Strategy

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by Editor0333
Who Owns CX in 2026? Why “It Depends” Is the Only Honest Answer Picture this. Your marketing team just launched a bold campaign.Sales celebrates a...