Applied Materials partners with TSMC to Accelerate AI Scaling
Applied Materials partners with TSMC to Accelerate AI Scaling Through EPIC Center Collaboration The semiconductor industry is entering an era where AI growth is no...
Category : Customer Experience (CX)
Krisp Launches VIVA 2.0 to Redefine Real-Time Voice AI Infrastructure
Krisp Launches VIVA 2.0 with predictive voice AI infrastructure designed to improve conversational reliability in real-world environments. The platform introduces multilingual turn prediction, interruption intent...
Glenmorangie unveils Signature Serve Ritual to Redefine Luxury Whisky Experience
Glenmorangie unveils Signature Serve Ritual as Luxury Whisky Consumption Evolves Beyond the Bottle Luxury whisky consumption is entering a new experiential era, and Glenmorangie unveils...
Freshworks First Quarter 2026 Results Reveal AI CX Shift
Freshworks First Quarter 2026 Results Signal the Rise of AI-Led Experience Platforms The Freshworks First Quarter 2026 Results are not just a financial update—they mark...
8×8 Addresses AI Gaps for CX by Eliminating Operational Friction Across the Stack
The Moment CX Execution Broke 8×8 Addresses AI Gaps for CX at a time when enterprises are no longer struggling with CX intent—but with execution....
Tempt Enters Premium Audio Segment with Launch of Rebel Air, Enigma & BoomBuddy Wireless Speakers
The Moment Audio Stopped Being a Device—and Became an Experience Tempt Enters Premium Audio Segment with Launch of Rebel Air, Enigma & BoomBuddy Wireless Speakers...
AI in CX Strategy: Why Orchestration Beats Adoption
AI adoption is no longer impressive. ROI is.That’s the shift redefining AI in CX strategy right now. AI in CX Strategy: From Adoption to Accountability...
AI Security in the Agentic Workspace: The Hidden CX Risk Leaders Can’t Ignore
The Shift: AI Security in the Agentic Workspace Is Now a CX Priority Customer Experience is undergoing a structural transformation. It is no longer driven...
Customer Trust in Banking: IndusInd Bank’s Financial Recovery vs Customer Reality
IndusInd Bank’s Turnaround: Customer Trust in Banking vs Financial Recovery When IndusInd Bank announced its FY26 results, the headline narrative was straightforward: a return to...
Sensory Design in Customer Experience Is Turning Spaces into Emotional Engines
There is an emerging frontier of sensory design in customer experience. You don’t notice it at first. You walk into a store, a hotel lobby,...