Tag : AI in CX

Award & RecognitionNews

Digital Experience Monitoring: New Relic’s Leadership Sets a New Standard for CX and EX

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by Editor036
Navigating Real CX/EX Challenges in Today’s Digital Ecosystem and Digital Experience Monitoring Customer expectations are not static. As a CX professional, you’ve likely faced the...
CX BenchmarksCX TrendsExpert OpinionsThought Leaders

Observability in Media & Entertainment: The Hidden CX Superpower Transforming Reliability and Growth

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by Editor090
Observability Is the New CX Superpower — What Media & Entertainment Leaders Must Do Now You can’t fix what you can’t see.That old line feels...
Expert Opinions

CX and EX: Mastering Customer and Employee Experience in 2025

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by Editor0128
Navigating the Complex CX and EX Landscape in 2025 In today’s fast-evolving business environment, customer experience (CX) and employee experience (EX) present continuous challenges. Brands...
CX ToolsCX TrendsNews

Seek for Salesforce: Revolutionizing Enterprise AI Automation and CX

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by Editor0232
Seek for Salesforce: The AI Revolution in CX and Enterprise Automation In today’s fast-paced business world, delivering exceptional customer experiences (CX) and employee experiences (EX)...
CX ToolsNews

Infosys Customer Experience Suite for Salesforce: Transforming CX and EX Seamlessly

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by Editor0118
Driving Seamless Experiences with Infosys Customer Experience Suite for Salesforce Imagine walking into a store eager to buy a gift for a loved one, only...
Events & Webinar

CX Day 2025: Celebrating the Future of Customer Experience Excellence

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by Editor01011
Have you ever wondered why some companies effortlessly retain customers while others struggle? Moreover, what makes October 7th special for customer experience professionals worldwide? Furthermore,...
Thought Leaders

Customer Journey: Elevate Engagement and Drive CX Success

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by Editor0225
Meeting Your Audience Where They Live: The Foundation of Modern CX Excellence “Start with what your audience is talking about—and where they’re showing up.” —Sean...
CXQuest ExclusiveLatest Insights/Blogs

Quantum CX: Achieving Quantum Leaps in CX Strategy

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by Editor0310
Quantum-Inspired Customer Experience: Embracing Non-Linearity for Dramatic CX Leaps Dramatic CX improvements demand bold, quantum-inspired thinking. By viewing customer journeys as non-linear, interconnected, and full of unexpected transitions,...
CX Forecast 2025

Future of Customer Experience with Sustainability at Heart

Editor
by Editor0334
Cloud-Powered Empathy: How Genesys is Shaping the Future of Customer Experience with Sustainability at Heart Let’s face it—customer expectations are changing fast. We are talking...