Category : CXQuest Exclusive

Customer Experience (CX)CX in 2026CX LeadershipCX StrategyCX Strategy & LeadershipCX TechnologyCX TrendsCXQuest ExclusiveExpert OpinionsInterviewLeadership InsightsThought Leaders

Hexnode XDR: Apu Pavithran on SecOps Convergence, UEM Evolution, and the Future of Digital Employee Experience

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by Editor0531
In a digital era defined by workplace transformation and hybrid ecosystems, the lines between IT operations, security, and employee experience are rapidly blurring. For more...
Customer Experience (CX)CXQuest ExclusiveDigital TransformationOperational StrategyThought Leaders

Customer Wait Time & Operational Strategy: CX Optimization Guide

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by Editor0325
Customer Wait Time & Operational Strategy: From Friction to Strategic Differentiator Customer wait time remains a pivotal metric in customer experience (CX), directly shaping satisfaction,...
AI & AutomationAI & Digital TransformationCustomer Experience (CX)CX LeadershipCX StrategyCXQuest ExclusiveDigital TransformationEnterprise TechnologyInterviewLeadership InsightsThought Leadership

Intelligent Operations Redefined With Agentic AI

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by Editor0473
Imagine this: A global retailer deploys an AI chatbot to cut customer service costs. Within weeks, the bot frustrates loyal customers by misrouting queries, breaking...
Customer Experience (CX)CX StrategyCXQuest ExclusiveData Privacy & TrustDigital TransformationExpert OpinionsLeadership InsightsRetail CXThought Leaders

Consent-First CX: Designing Retail CX in India’s DPDP Era

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by Editor0342
Designing Retail CX in a Consent-First World By Rakesh Raghuvanshi, Founder & CEO, Sekel Tech How India’s DPDP Act is forcing brands to rethink personalisation,...
CX in 2026CX LeadershipCX Strategy & LeadershipCX TrendsCXQuest ExclusiveDigital ExperienceInterview

Chana Jor OTT Designs Loyalty in 90-Second Stories: An Interview

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by Editor0337
Ever rage-quit a streaming app because the recommendation felt tone-deaf? Or tapped play on a show, only to abandon it in under two minutes? In...
CX StrategyCXQuest ExclusiveExpert OpinionsInterviewThought Leaders

AI-First: Newgen’s Ritesh Varma Envisions AI-First Insurance, for Viksit Bharat 2047

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by Editor0388
Picture this: a customer in a Tier-3 town files a motor insurance claim through a chatbot. Instead of waiting days for manual assessment, an AI...
CX in 2026CX StrategyCXQuest ExclusiveExpert OpinionsInterviewThought Leaders

Katie Stabler on CX Movements: An Exclusive Interview

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by Editor0339
Imagine a frustrated customer mid-journey with your brand. An AI chatbot promises quick resolution. But loops endlessly on scripted responses, eroding trust and spiking churn...
AI & Tech TrendsCustomer JourneyCX in 2026CX StrategyCX TrendsCXQuest ExclusiveExpert OpinionsThought Leaders

AI Journey Orchestration: Break Silos, Unite CX Teams in 2026

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by Editor0468
Customers are not waking up thinking, “I hope your martech stack finally integrates today.” They just want their issue resolved, in one try, without repeating...