Category : CXQuest Exclusive

AI & AutomationArtificial IntelligenceContact Center InnovationCustomer Experience (CX)CXQuest ExclusiveInterviewLeadership InsightsLeadership Interviews

Agentic AI in Contact Centers: Alexander Kloubek on How AI-First Models Are Rewiring Customer Experience

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by Editor095
The contact center is entering an agentic era. Alexander Kloubek, Managing Director, Global Go to Market Leader for AI/Agentic Contact Center, NTT DATA, explains how...
AI & Digital TransformationArtificial IntelligenceCX Strategy & LeadershipCXQuest ExclusiveEducation & Future SkillsEnterprise TechnologyInnovation in EducationInterviewLeadership & TransformationLeadership InsightsLeadership Interviews

Workforce Transformation: Why AI Is Redefining Enterprise Skills

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by Editor0124
AI is forcing enterprises to rethink what it means to be skilled. Jagdish Sharma, Co-Founder & Director of Cedro, discusses the shift from training to...
Customer Experience (CX)CXQuest ExclusiveDigital TransformationHealthcare CXInterviewLeadership Interviews

Healthcare Customer Experience: Gaurav Dubey on Building Connected Healthcare Journeys

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by Editor01273
Gaurav Dubey, Founder and CEO of LivLong 365, discusses how technology, integrated care and the Payvidor model can transform healthcare customer experience in India....
Artificial IntelligenceCXQuest ExclusiveEnterprise TechnologyInterviewLeadership InsightsLeadership InterviewsTechnology

Skyljo Skill Assessment Platform: Ameet Padiyar on AI, Enterprise Workforce Assessment, and India’s Skilling Future

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by Editor0219
Artificial intelligence is transforming how organisations identify, validate, and develop talent. In this exclusive CXQuest interview, Ameet Padiyar, Founder of Skyljo, discusses how the Skyljo...
AI in CXCustomer Experience (CX)CX TransformationCXQuest ExclusiveData & AnalyticsDigital TransformationEnterprise AIEnterprise TechnologyInterviewLeadership InsightsLeadership InterviewsThought Leadership

Polestar Analytics is Redefining Enterprise AI: Ashwin Kalra on AI-Powered Customer Experience, Personalization, and Intelligent Business Transformation

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by Editor02336
How is Enterprise AI transforming customer experience? In this exclusive CXQuest interview, Ashwin Kalra of Polestar Analytics explains how AI, intelligent workflows, personalization, and measurable...
AI GovernanceArtificial IntelligenceCustomer Experience (CX)CXQuest ExclusiveCybersecurityDigital TrustEnterprise TechnologyInterviewLeadership InsightsLeadership Interviews

Audio Deepfake Detection: Tarini Sai Padmanabhuni on Building Digital Trust in the AI Era | CXQuest Interview

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by Editor02634
As AI-generated voices and synthetic media become increasingly convincing, enterprises face a new challenge: preserving digital trust without compromising customer experience. In this exclusive CXQuest...
CX StrategyCXQuest ExclusiveDigital TransformationInterviewLeadership InsightsLeadership Interviews

Vertex Group Champions AI-Human Synergy: Gagan Arora on the Future of Customer Experience, AI and Global Outsourcing

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by Editor0190
In this exclusive CXQuest interview, Gagan Arora, Founder & President of Vertex Group, explains how AI-human collaboration is reshaping customer experience, outsourcing, talent development, and...
Customer Experience (CX)CXQuest ExclusiveExecutive InsightsInterviewLeadership InsightsLeadership Interviews

AI-Powered Healthcare Experience: How Ganesh Padmanabhan is Reimagining Customer Experience Through Autonomous Intelligence

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by Editor01797
AI-Powered Healthcare Experience – Customer experience in healthcare is patient experience. A conversation with Ganesh Padmanabhan, Founder and CEO of Autonomize AI, on workflows, AI...
Artificial IntelligenceCustomer Experience (CX)Customer InsightsCXQuest ExclusiveDigital TransformationInterviewLeadership Interviews

AI-powered Consumer Intelligence: Swagat Sarangi of PulseAI Research on the Future of Customer Insights

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by Editor01258
AI-powered Consumer Intelligence is Rewriting the Rules of Enterprise Decision-Making Consumer behaviour has never evolved as rapidly as it is today. Digital-first interactions, changing purchase...