Category : Customer Experience (CX)

Customer Experience (CX)CX StrategyIndustry TrendsProduct InnovationWhitepapers/Case Studies

Bajaj Secura Wires: How Bajaj Electricals Is Redefining Safety-Led CX

Editor
by Editor0160
What Bajaj Electricals’ Secura Wires Launch Reveals About CX-Driven Portfolio Expansion How do customers experience safety when it’s hidden behind walls? Picture this.A family finishes...
AI & AutomationCustomer Experience (CX)CX StrategyEmerging Technologies

Automation in 2026 With Agentic AI: How CX Leaders Rebuild Broken Journeys

Editor
by Editor0191
Agentic AI in Customer Experience: Why CX Leaders Are Rethinking Automation in 2026 Ever watched a customer journey collapse… quietly? A customer starts on chat.They...
AI & AutomationCustomer Experience (CX)CX StrategyDigital TransformationEnterprise Technology

India’s GCCs: From Cost Centers to Global Innovation Engines

Editor
by Editor0508
India’s GCCs Are No Longer Back Offices: They’re Becoming Global Innovation Engines Ever sat in a leadership review where the India GCC team presented faster...
Customer Experience (CX)CX StrategyExperience DesignGlobal EconomyLeadership & Transformation

AlUla Emerging Market Economies Conference: Why CX Leaders Should Pay Attention

Editor
by Editor0114
What the AlUla Emerging Market Economies Conference Reveals About the Future of CX in a Fragmented Global Economy Ever watched a carefully designed customer journey...
AI & AutomationCustomer Experience (CX)CX in 2026CX StrategyCX TechnologyCXQuest ExclusiveIndustry InsightsInterview

How IntelliHost Turns Booking Data into Human Decisions

Editor
by Editor0323
When AI Knows the Answer—but the Customer Still Hesitates Have you ever followed an AI recommendation and paused before acting on it? Not because it...
Customer Experience (CX)Customer JourneyCX Strategy & LeadershipCXQuest ExclusiveIndustry InsightsInterview

Luxury Services: How Technology Is Rewriting Trust in India’s Cleaning Industry

Editor
by Editor0401
Ever handed over a luxury handbag or leather shoe to a luxury services provider—and spent days wondering whether it would come back the same? No...
Customer Experience (CX)CX LeadershipCXQuest ExclusiveInterview

Legal CX: Adv. Shaili Muzoomdar on Rethinking Divorce and Empowering Women

Editor
by Editor0299
In a world where law often unfolds as a contest of rights and wrongs, Adv. Shaili Muzoomdar’s work stands out for its compassion, clarity, and...
Customer Experience (CX)CX StrategyLogistics & Supply ChainRetail & E-commerceTech Trends

Quick Commerce CX: Why B2B Logistics Is the Real Experience Engine

Editor
by Editor0162
Why Quick Commerce CX Breaks Without B2B Logistics—and How Shipway Cargo Signals the Next CX Operating Model Imagine this.: Your quick commerce app promises delivery...
B2B CXCustomer Experience (CX)CX StrategySustainabilityTechnology & Innovation

bitBiome–Tojo Vikas: What This Biotech Partnership Means for CX-Led Sustainable Manufacturing

Editor
by Editor0834
When Biotechnology Meets Customer Experience: What the bitBiome–Tojo Vikas Collaboration Signals for CX Strategy in Sustainable Manufacturing Imagine this scenario. A global fragrance brand promises...
Customer Experience (CX)CX StrategySmart CitiesTechnology & InnovationUtilities

Smart Water Metering: How Utilities Are Rebuilding Trust, CX, and Revenue

Editor
by Editor0140
From Billing to Belief: Why Smart Water Metering Is Becoming a CX Imperative for Utilities Ever opened your water bill and thought, “This can’t be...