WhatsApp Case: What India’s Supreme Court Teaches CX Leaders About Trust and Consent
When Courts Step Into the Journey: What the WhatsApp–Meta Privacy Case Teaches CX Leaders About Trust, Consent, and Power A moment every CX leader dreads...
Tag : Data Privacy
Consent-First CX: Designing Retail CX in India’s DPDP Era
Designing Retail CX in a Consent-First World By Rakesh Raghuvanshi, Founder & CEO, Sekel Tech How India’s DPDP Act is forcing brands to rethink personalisation,...
CX 2026: Trust, AI Balance & Rising Expectations from Sogolytics Index
The New CX Imperative: Trust, Transparency, and Technology in Balance for 2026 When was the last time you stayed loyal to a brand after a...
Tubelight Communications: Conversation with Praveen Singh on Redefining CX
In the rapidly evolving landscape of customer experience (CX), organizations are under relentless pressure to engage customers with speed, context, and intelligence across every channel....
Healthcare and Wellness: Globally Emerging CX Models
Emerging CX Models Transforming Healthcare and Wellness Sectors Globally Picture this: It’s 2025, and a patient receives a personalized text message before their appointment. They...
Cyber Vidhi Sangam 2025: A Curtain Raiser through the CX Lens
When Law, Cybersecurity, and Trust Collide: Why Bangalore’s Cyber Vidhi Sangam 2025 Matters to CX Leaders Every digital interaction your organization facilitates carries hidden weight....
ISO/IEC 27001:2022 – Ensuring Robust Information Security for Customer Trust
Flipkart’s ISO/IEC 27001:2022 Recertification: Strengthening Customer Trust Through Information Security Excellence When it comes to customer experience, trust forms the very foundation of meaningful relationships....
QRC Leads a New Wave of Global Cybersecurity Innovation, Trust
When the future of digital trust comes calling, the world listens. In late June 2025, Pattaya, Thailand, became the epicenter of a dialogue that feels...
Blockchain-powered KYC: Sedax Is Redefining Digital Identity
In an era where digital trust is the new currency, Sedax is pioneering a transformative approach to KYC—one that prioritizes security, convenience, and customer experience...
Privacy Enforcement Readiness: Why Marketers Must Act Now
Privacy Compliance: Why Marketers Must Act Now Before the OAIC Comes Knocking Australian businesses are entering a new era of privacy regulation. The Office of...