Tag : CX transformation

Award & Recognition

Microsoft Inner Circle Recognition: Sonata Software’s Responsible AI Approach to CX Transformation

Editor
by Editor0127
Sonata Software’s Microsoft Inner Circle Recognition: Advancing Customer Experience Through Responsible AI Innovation Sonata Software has achieved its fifth consecutive Microsoft AI Business Solutions Inner...
Executive Appointment

Firstsource Solutions Accelerates CX Transformation with Strategic Leadership

Editor
by Editor0214
The Strategic Appointment That’s Reshaping Business Process Outsourcing Firstsource Solutions has made a pivotal move that signals a transformative moment in the business process outsourcing...
News

AI-led, Platform-Driven Services Elevate Persistent’s Customer-Centric Growth

Editor
by Editor0339
Persistent’s Strategic Leadership Evolution: A Customer-Centric Transformation Change is the only constant in today’s rapidly evolving business landscape. Moreover, strategic leadership transitions often signal deeper...
Executive Appointment

Persistent Systems Transforms Customer Experience Strategy

Editor
by Editor0432
Persistent Systems: Strategic Leadership Addition Signals Bold Customer-Centric Future Persistent Systems recently announced a pivotal appointment that underscores their commitment to customer experience excellence. Moreover,...
CX TrendsLatest Insights/Blogs

CX Transformations: The Integration Imperative

Editor
by Editor0241
Customer experience or CX transformations frequently promise transformational results. However, many organizations struggle to deliver meaningful outcomes from their investments. Meanwhile, consulting firms aggressively compete...
CX TrendsLatest Insights/BlogsNews

Open Intelligence Transforms Customer Experience in Marketing

Editor
by Editor0267
Redefining Predictive Advertising: WPP Media’s Open Intelligence Unlocks the Future of CX WPP Media has taken a bold step forward. The company launched an industry-first...
CX ToolsCX TrendsCXQuest ExclusiveExpert OpinionsInterviewLatest Insights/BlogsThought Leaders

Maxme: Renata Sguario Elevating CX with Human-First Approach

Editor
by Editor0334
In the age of automation, AI, and accelerated digital transformation, one often overlooked factor continues to define the difference between great customer experiences and average...
CX BenchmarksCX TrendsCXQuest ExclusiveExpert OpinionsInterviewLatest Insights/BlogsThought Leaders

Maureen Chong: CX Transformation in Asia and India at Zendesk

Editor
by Editor0360
Maureen Chong on Transforming CX in Asia and India through Technology and Leadership In today’s fast-evolving digital landscape, customer experience (CX) has become a defining...