Employee Experience Drives Customer Satisfaction: Pushkar Bidwai
From Internal CX to External Success: Why Employee Experience Drives Customer Satisfaction By Pushkar Bidwai, CEO of People Matters What if the secret to great...
Category : Thought Leaders
Parenting Wisdom for CX: Lessons from Father’s Day
How Fathers Teach Us to Build Deeper Customer Relationships Father’s Day brings powerful insights for customer experience professionals. Moreover, parenting wisdom translates directly into customer...
Exotel Strategy, Scale & Human-Centered Innovation
In Conversation with Gaurav Agrawal: Building the Future of CX at Scale at Exotel In the rapidly evolving landscape of customer experience, organizations are facing...
Data Streaming: Indian IT Leaders Share Their Success Story
Data Streaming Transforms Customer Experience: Revolution Begins with Real-Time Data Today’s customers demand immediate, personalized responses across every touchpoint. Furthermore, they expect businesses to anticipate...
Rajnish Gupta of Tenable on Tackling Hidden SaaS Risks
Rajnish Gupta, Managing Director and Country Manager at Tenable India, joins CX Quest for a compelling conversation on the future of cloud AI security—a critical...
LCNC CX: Balancing Speed with User-Centric Design
The LCNC Wake-Up Call: Prioritizing Customer Experience in the Rush for Speed The Low-Code/No-Code (LCNC) industry stands at a critical crossroads. Meanwhile, customer experience principles...
Home Entertainment: Formovie Redefining Smart Projector CX
From Multiplex to Living Room: Sushil Motwani on Redefining CX in India’s Home Entertainment Revolution In the wake of the pandemic, the way India consumes...
Shraddha Reghe on Shaping HR Innovation at Seclore
We are living in an era where talent is the true differentiator. And, employee experience is directly tied to customer experience. Organizations that put people...
Ruchir Shankar, Centric Software: Customer-Centric Innovation
In the rapidly transforming landscape of digital retail, consumer expectations, meanwhile, continue to evolve. As a result, brands are increasingly compelled to reimagine product lifecycles,...
Cybersecurity: Atul Luthra on Securing the Future with 5Tattva
Today’s hyperconnected digital world is complex. Hhere data breaches make headlines and cyber threats evolve faster than most enterprises can respond. Cybersecurity is no longer...