Category : Thought Leaders

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Rocketlane Customer Experience Redefined: A Conversation with CEO Srikrishnan Ganesan

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by Editor038
In today’s fast-evolving business landscape, Customer Experience (CX) has quickly become the ultimate differentiator — and few leaders embody this evolution better than Srikrishnan Ganesan,...
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MVP to MVX: Zoho’s Prashanth Krishnaswami Redefines Customer Experience

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by Editor061
Interview Feature with CX Quest Imagine reaching out to customer support in 2025: an AI-driven chatbot greets you instantly, but it fails to understand the...
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Zoho WorkDrive: Revolutionizing CX Collaboration and Intelligent Workflows

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by Editor077
Picture this: a marketing team scattered across continents, juggling documents, emails, and voice notes while a project deadline looms. The chatbot pings with updates, half...
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Culture Transformation in CX: Annette Franz on the Power of Employee and Customer Understanding

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by Editor058
Imagine a boardroom where metrics flash on screens and strategies unfold on slides, yet the real story simmers in the quiet moments—when an employee hesitates...
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Agentic AI 2026: 6 Trends Transforming Enterprise CX Beyond Pilots

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by Editor0305
6 Agentic AI Trends Transforming Enterprise in 2026 By Stefan Ostwald, Co-founder and Chief AI Officer at Parloa In 2025, we witnessed the widespread adoption...
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CRM Renaissance: Precision Meets Empathy in Post-Transformation CX

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by Editor0107
The CRM Renaissance: From transformation to usefulness By Jon Pollard, Head of Strategy at Precision Marketing agency, RAPP UK “We’ve just spent a lot of...
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CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration

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by Editor086
In an era where enterprise agility and automation define competitive advantage, seamless infrastructure orchestration has become a cornerstone of superior Customer Experience (CX). VergeIO, widely...
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Agentic AI for Enterprise CX: Moving From Hype to ROI with Alan Ranger of NiCE Cognigy

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by Editor093
The landscape of Customer Experience (CX) has undergone a seismic shift in the last three decades. We have, in fact, moved from the early days...