Observability in Media & Entertainment: The Hidden CX Superpower Transforming Reliability and Growth
Observability Is the New CX Superpower — What Media & Entertainment Leaders Must Do Now You can’t fix what you can’t see.That old line feels...
Category : Expert Opinions
CX and EX: Mastering Customer and Employee Experience in 2025
Navigating the Complex CX and EX Landscape in 2025 In today’s fast-evolving business environment, customer experience (CX) and employee experience (EX) present continuous challenges. Brands...
AWS Outage: What Caused the 2025 Internet Meltdown and Its Global CX Impact
On Monday, October 20, 2025, the internet felt like it was stuck in slow motion. Apps froze, websites failed to load, and even a Premier...
Data Platforms and CX Resilience: Building Continuity Amid Disruption with Snowflake
When Disruptions Strike: Why Resilience in Data Platforms Matters for CX You never know when disaster will strike your business. It could be a natural...
Dr. Rachel Levitch on Invisible Labor, Technostress, and the AI Economy
Dr. Rachel Levitch is a cybersecurity expert and strategic leader with over 15 years of experience in information security, privacy, and compliance. She is a...
Fractional AI teams: Revolutionizing enterprise innovation through India’s top 3% talent
The landscape of artificial intelligence has fundamentally shifted from experimental labs to boardroom imperatives, yet the challenge of assembling world-class AI talent remains one of...
SEO to GEO: Navigating the AI-Driven Shift in Digital Marketing
Navigating the Shift from SEO to GEO in Customer Experience In today’s fast-paced digital world, customer expectations evolve almost daily. One moment, a sleek website...
Undefeatable Krishna by Shubha Vilas: Timeless CX Leadership Lessons
Golden Rules and Great Lessons for CX Leadership from the Book ‘Undefeatable Krishna’ Ever feel like you’re navigating your organization through a battlefield? You’re not...
Professional Etiquette: Elevating Customer Experience Through Emotional Intelligence
The Art of Human Connection: Transforming Customer Experience Through Emotional Intelligence and Professional Etiquette Picture this: A frustrated customer reaches out to your support team,...
Higher Education Advancing with AI-Driven Transformation
The AI Campus Revolution: How Higher Education is Transforming Student and Faculty Experiences Picture this: A student struggling with complex calculus concepts late one evening...