Sky One Vision with Jaideep Mirchandani: CX in Aviation
In an industry where precision, performance, and passenger trust define success, customer experience (CX) in aviation is no longer limited to comfort in the skies—it...
Category : Expert Opinions
RBI Dividend and Citizen Experience: Analysis Through CX Lens
From Numbers to Trust: How RBI’s Record Dividend Impacts Citizen Experience The Reserve Bank of India (RBI) recently made headlines. It transferred a record-breaking ₹2.69...
Sweezal Furtado Reflects on the Met Gala 2025
Fashion, culture, and customer experience are intricately woven threads in today’s lifestyle fabric. When global runways merge with cultural narratives, they don’t just showcase style...
Alliance Pre-University College: Student-Centric Approach
In a time when student engagement, academic outcomes, and future readiness are being scrutinized more than ever, institutions like Alliance Pre-University College, that center their...
IndiaP2P: Customer Experience in P2P Lending
Customer Experience as the Core Engine of Fintech Growth: The IndiaP2P Story In the evolving world of digital finance, Customer Experience (CX) is no longer...
JCBL Group: Top Customer Experience in Automotive Marketing
Customer Experience is the Funnel: How Kimmy Babbar is Reimagining CX at JCBL Group In today’s hyper-connected world, customer experience (CX) is no longer a...
Diebold Nixdorf: Enhancing ATM Customer Experience and Trust
Reimagining Customer Experience in Modern Banking: The Enduring Relevance of ATMs by Diebold Nixdorf In the digital age, banking has rapidly evolved. However, one constant...
Trontek Customer Experience Starts Before the First Purchase
Powering Journeys with Trust: How Trontek Builds Unmatched Customer Experiences in the Battery Industry In the dynamic world of electric mobility and energy storage, customer...
Maureen Chong: CX Transformation in Asia and India at Zendesk
Maureen Chong on Transforming CX in Asia and India through Technology and Leadership In today’s fast-evolving digital landscape, customer experience (CX) has become a defining...
MSys Leadership: Driven by AI-powered Customer Experience
Embedding CX into the DNA of Digital Innovation: The MSys Technologies Approach Under Sanjay Sehgal’s Vision In today’s competitive digital ecosystem, customer experience (CX) defines...