Category : Expert Opinions

Expert Opinions

Social Engineering Attacks 2025: Evolving Threats and Defense Strategies

Editor
by Editor0197
When Trust Becomes Your Biggest Vulnerability: How Social Engineering Is Reshaping Customer Security in 2025 Your customers trust you. Furthermore, that trust drives every interaction,...
Expert Opinions

Trust Measurement Beyond Sentiment Via Business Outcomes

Editor
by Editor0122
Trust sits at the heart of every successful customer relationship. However, measuring this intangible asset remains one of the most challenging aspects of customer experience...
Expert Opinions

Gen Z Great Pay Paradox: Why Rising Salaries Aren’t Enough

Editor
by Editor0212
7 in 10 Indian Gen Z Workers Plan Job Switch Despite Salary Growth India’s youngest workforce presents a striking paradox. Despite receiving the fastest salary...
Expert Opinions

MSME AI Collaboration Transforms Customer Experience in India

Editor
by Editor0217
AI-Powered Collaboration Transforms MSME Customer Experience in India: Digital Tools Drive Business Growth and Enhanced Customer Engagement India’s micro, small, and medium enterprises (MSME) are...
CX TrendsExpert OpinionsThought Leaders

Parenting Wisdom for CX: Lessons from Father’s Day

Editor
by Editor0291
How Fathers Teach Us to Build Deeper Customer Relationships Father’s Day brings powerful insights for customer experience professionals. Moreover, parenting wisdom translates directly into customer...
CX TrendsExpert OpinionsLatest Insights/BlogsThought Leaders

Data Streaming: Indian IT Leaders Share Their Success Story

Editor
by Editor0254
Data Streaming Transforms Customer Experience: Revolution Begins with Real-Time Data Today’s customers demand immediate, personalized responses across every touchpoint. Furthermore, they expect businesses to anticipate...