Category : CX Trends

Customer Experience (CX)CX in 2026CX LeadershipCX StrategyCX Strategy & LeadershipCX TechnologyCX TrendsCXQuest ExclusiveExpert OpinionsInterviewLeadership InsightsThought Leaders

Hexnode XDR: Apu Pavithran on SecOps Convergence, UEM Evolution, and the Future of Digital Employee Experience

Editor
by Editor0526
In a digital era defined by workplace transformation and hybrid ecosystems, the lines between IT operations, security, and employee experience are rapidly blurring. For more...
Brand ExperienceCX StrategyCX TrendsEducation & SocietyEmployee Experience

What Is India? How Preschoolers’ Experiences Reveal the Future of Emotion-Led CX

Editor
by Editor0276
What Is India? And Why CX Leaders Should Care About How Preschoolers Experience Belonging Ever noticed how customers remember how you made them feel, but...
Customer Experience (CX)CX StrategyCX TrendsWhitepapers/Case Studies

Customer Flow Optimization: Real-World Wins for CX Leaders

Editor
by Editor0306
Imagine a busy airport terminal at rush hour. Travelers rush to check-in counters, only to face snaking lines and frustrated staff juggling manual routing. One...
Award & RecognitionCX StrategyCX TrendsESG & CXExperience DesignSustainability

Zayed Sustainability Prize 2026: How Global Innovation Is Redefining Customer Experience

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by Editor0143
How Sustainability Innovation Is Becoming a CX Strategy: Lessons from the Zayed Sustainability Prize 2026 A CX leader’s déjà vu moment The chatbot answers politely.The...
CX in 2026CX LeadershipCX Strategy & LeadershipCX TrendsCXQuest ExclusiveDigital ExperienceInterview

Chana Jor OTT Designs Loyalty in 90-Second Stories: An Interview

Editor
by Editor0336
Ever rage-quit a streaming app because the recommendation felt tone-deaf? Or tapped play on a show, only to abandon it in under two minutes? In...
Artificial IntelligenceCustomer Experience (CX)CX StrategyCX TrendsDigital Transformation

Contextual Intelligence Is Becoming the Real Competitive Advantage in Customer Experience

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by Editor0357
What happens when AI answers fast—but still gets it wrong? Contextual Intelligence: The CX Strategy Redefining AI-Led Customer Experience in 2026 A customer reaches out...
AI & AutomationCustomer Experience DesignCX StrategyCX TrendsThought Leaders

Experience Continuity: What Ancient History Teaches Modern CX Leaders About Trust

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by Editor0331
What Ancient Coins Can Teach CX Leaders About Experience Design, Trust, and Legacy When a customer walks into a museum, downloads a brand app, or...
CX StrategyCX Strategy & LeadershipCX TrendsExperience DesignWhitepapers/Case Studies

Cross-Border Literary Festival: CX Lessons in Experience Orchestration

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by Editor0314
What Can CX Leaders Learn from a Cross-Border Literary Festival? Ever attended an event that stayed with you long after the lights went off?Not because...
CX StrategyCX Strategy & LeadershipCX TrendsEmployee Experience

World-Wise Leadership: CX Capability Global Teams Can’t Ignore

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by Editor0123
Why World-Wise Leadership Is Becoming a CX Capability—Not an HR Nice-to-Have What happens when a global CX promise breaks down overnight? A customer in Tokyo...