Riyadh Metro Expansion: L&T’s CX Blueprint for Seamless Journeys
How Can Riyadh Metro’s Expansion Fix Your CX Team’s Journey Fragmentation? Imagine you’re a CX leader in Riyadh, staring at siloed data from apps, ticketing,...
Category : Customer Experience (CX)
maXTouch® M1 and the Future of Automotive Touch CX
When a Missed Touch Becomes a Missed Moment: Why Automotive CX Now Begins at the Screen Imagine this. You’re driving through unfamiliar city traffic at...
Fashion CX: How Digitalization Is Reshaping Apparel Supply Chains
How Digitalization Is Redefining Fashion CX—and Why Apparel Leaders Can’t Afford to Wait Ever wondered why two apparel exporters facing the same tariffs end up...
Budget 2026: How Customs Cuts and TDS Reforms Supercharge CX Strategies
Imagine this: You’re a CX leader in a bustling Mumbai fintech firm. Your team stares at fragmented customer journeys—siloed data from sales, support, and ops...
Agentic AI in CX 2026: Hype Meets Real Results
Agentic AI in CX 2026: From Hype to Real Results Imagine a customer tweets about a delayed delivery. Within minutes, an AI agent verifies their...
Hexnode XDR: Apu Pavithran on SecOps Convergence, UEM Evolution, and the Future of Digital Employee Experience
In a digital era defined by workplace transformation and hybrid ecosystems, the lines between IT operations, security, and employee experience are rapidly blurring. For more...
Fractional Chief Customer Officer: CXQuest Interviews Alana D’Angelica on Scaling Customer Success
Ever watched an AI chatbot confidently give the wrong answer, then trap customers in a loop they cannot escape? The knowledge base looks complete. The...
Luxury Bathware Experience Centre: How GADOTT Redefines CX-Led Retail in India
When Bathrooms Become Experiences: What GADOTT’s Delhi Launch Teaches CX Leaders About Designing Modern Luxury Journeys You walk into a showroom expecting taps and tiles.Instead,...
Customer Flow Optimization: Real-World Wins for CX Leaders
Imagine a busy airport terminal at rush hour. Travelers rush to check-in counters, only to face snaking lines and frustrated staff juggling manual routing. One...
Customer Wait Time & Operational Strategy: CX Optimization Guide
Customer Wait Time & Operational Strategy: From Friction to Strategic Differentiator Customer wait time remains a pivotal metric in customer experience (CX), directly shaping satisfaction,...