Intelligent Operations Redefined With Agentic AI
Imagine this: A global retailer deploys an AI chatbot to cut customer service costs. Within weeks, the bot frustrates loyal customers by misrouting queries, breaking...
Category : AI & Automation
Experience Continuity: What Ancient History Teaches Modern CX Leaders About Trust
What Ancient Coins Can Teach CX Leaders About Experience Design, Trust, and Legacy When a customer walks into a museum, downloads a brand app, or...