Author : Editor

https://cxquest.com - 1636 Posts - 0 Comments
AI in CXContact Center InnovationCX Technology

Listener-side Accent Conversion: How Krisp’s Voice AI Improves CX, Meetings, and Voice Agents

Editor
by Editor0551
Krisp has introduced Listener-side Accent Conversion, a real-time voice AI technology designed to improve how accented English is understood in live conversations. Can AI Fix...
Business StrategyCustomer Experience (CX)Digital TransformationLeadershipSaaS

Chief Revenue Officer: Freshworks Appoints Ian Tickle to Unify Global Sales and CX Strategy

Editor
by Editor0466
Freshworks has promoted Ian Tickle to Chief Revenue Officer, unifying global sales, customer success, and customer experience. Why Are CX Leaders Watching Sales Org Structures...
AI in CXCX TechnologyDevOps & ObservabilityDigital Transformation

Agentic Observability: How New Relic’s Agentic Platform Is Transforming AI-Driven Operations

Editor
by Editor0488
At the developer event New Relic Advance, New Relic introduced its Agentic Platform, a no-code environment for building and governing AI agents directly within observability...
Artificial IntelligenceCustomer Experience (CX)Digital TransformationSupply Chain & Logistics

Transportation and Logistics: Practical Ways AI Is Improving Efficiency and Customer Experience

Editor
by Editor0385
A new analysis on CXQuest.com explores how AI is transforming transportation and logistics efficiency while improving customer and employee experiences. Practical Ways AI Is Improving...
AI in CXCustomer Experience (CX)Customer Experience DesignCX LeadershipCX Strategy & LeadershipCX TransformationCXQuest ExclusiveInterviewLeadership InterviewsThought LeadershipWellness Experience (Wellness EX)

Wellness Experience Design: How Dr Neeru Jain Orchestrates Transformative CX in Luxury Retreats

Editor
by Editor0773
Can Wellness CX Be Designed Like a Five-Star Product? Have you ever checked into a luxury retreat expecting transformation— only to receive a generic spa...
Cloud StrategyCX TechnologyDigital TransformationEnterprise AI

Enterprise Cloud Index: AI Drives Container Adoption but Silos and Shadow AI Create New Risks

Editor
by Editor0436
The Enterprise Cloud Index makes one point clear. AI innovation is accelerating faster than enterprise readiness. Is AI Quietly Reshaping Enterprise Infrastructure—and CX Along with...
AI in CXCX StrategyDigital TransformationTechnology

Hostinger Growth Story: How AI Agents Are Transforming Customer Experience for 4.6M Businesses

Editor
by Editor0551
How Hostinger ’s Agentic AI Strategy Is Redefining the Customer Experience for Online Businesses Imagine this scenario. A small business owner in Mumbai wants to...
CX StrategyData & AnalyticsDigital Transformation

Data Intelligence Strategy: How Hinduja Group’s Digital Leadership Signals the Future of CX

Editor
by Editor0354
Hinduja Group has appointed Ramesh Narayanaswamy as Group President – Digital and Data Intelligence. The move signals the conglomerate’s commitment to enterprise-wide digital transformation. Why...
Customer Experience (CX)CX StrategyDigital TransformationTechnology

Ookla Acquisition: How Accenture Is Transforming Network Intelligence for CX and AI

Editor
by Editor0483
Accenture has entered an agreement to acquire Ookla, the global leader in network intelligence and connectivity analytics. The portfolio includes Speedtest, Downdetector, Ekahau, and RootMetrics....
Climate TechCX TrendsEcosystem InnovationStrategy

Delhi Climate Innovation Week 2026: How India Is Shaping Scalable Climate & CX Transformation

Editor
by Editor0824
Ever seen big climate pledges fade after the panel lights dim? Now imagine 110+ events across eight days, all aligned around one mandate: deployment.That is...