Immigration Freeze: CX/EX Crisis for US Businesses in 2025
When Policy Becomes Reality: How Immigration Freezes Impact Customer Experience and Employee Trust Your customer service team starts their shift on a Tuesday morning. One...
Author : Editor
Diella Scandal: AI Learns Corruption Lessons for CX EX Leaders
When AI Learns Corruption: What the “Diella” Scandal Teaches CX and EX Leaders About Trust There is a moment in every AI program when the...
AI-Cybersecurity: India’s 79% Adoption Push & CX Safeguards
AI’s Role in Securing Customer Experiences: India’s Cybersecurity Wake-Up Call Imagine a bank customer mid-transaction. Their app freezes. Hackers strike with AI-powered phishing. Trust shatters...
Moto Aviators: Royal Enfield x VALLON Fuse Style, Safety & Rider Loyalty
Revving Up Loyalty: How Royal Enfield’s Moto Aviators Fuse Style, Safety, and Rider Passion Imagine throttling down a coastal highway at golden hour. Wind whips...
Document360: AI-Powered Knowledge Management for Enhanced CX
Bootstrapped Brilliance: How Document360 ‘s $10M ARR Milestone Redefines CX Through AI Knowledge Automation Imagine a CX leader buried under repetitive tickets. Customers ask the...
Observability Report 2025: How Telcos and IT Leaders Can Transform CX with AI-Driven Insights
Released by New Relic, the 2025 Observability Report for Telecom & Technology arrives at a pivotal moment for the industry. Telecom and IT organizations are...
Microchip Technology Power Monitors Revolutionize CX Battery Life
Microchip Technology Powering Up CX: How Ultra-Efficient Monitoring Transforms Battery-Driven Experiences Imagine a field service technician in remote areas. Their handheld device dies mid-diagnosis. Frustration...
Predictive CX: Chris Hunter’s ServiceTitan Vision for HVAC AI
AI’s Bold Leap in HVAC: Predictive CX or Just Hype? Picture this. Your HVAC tech arrives late again. The customer fumes. Downtime costs skyrocket. Sound...
Zendesk and AWS: AI-Powered Contact Center Revolution
Zendesk and AWS Unite: Rescuing Contact Centers from AI Chaos Imagine a contact center agent juggling five screens. One shows customer history. Another tracks tickets....
CorpNet CEO Nellie Akalp on Entrepreneurship and Business Compliance
Nellie Akalp is a trailblazing entrepreneur, devoted business expert, and the dynamic CEO of CorpNet.com, known as the smartest way to start a business, register...