AI & AutomationCX LeadershipCX StrategyEnterprise TechnologyExecutive AppointmentAI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating ModelEditorFebruary 4, 2026February 4, 2026 by EditorFebruary 4, 2026February 4, 202601121 Why Zendesk’s New COO Signals a Hard Pivot to AI-First Customer Service Ever watched a brilliant AI pilot die quietly inside an organization?The model works....
