Digital Engagement Shifts Gears in Customer Experience
Shifting Gears in Customer Experience: From Open Roads to Digital Engagement and Playful Innovation Digital Engagement: Key TakeawayHarley-Davidson, Pizza Hut, and Topgolf each illustrate how...
Tag : technology
Shenzhen’s Robots: Transforming Customer Experience
Riding the Rails to Delight: How Shenzhen’s Robots/ Couriers Are Redefining Urban Customer Experience Step into a Shenzhen subway and you might find yourself face-to-face...
India Tech CX Transformation: National Technology Day Insights
India Tech-Driven CX Evolution: A National Technology Day Reflection India tech evolution has reshaped the customer experience (CX) landscape across industries. On National Technology Day,...
Gopal Chhetri: Driving Customer-Centric Innovation at CGI
An Exclusive Conversation with Gopal Chhetri of CGI Profile: Gopal ChhetriSenior Vice-President, Multi-Industry and Government, Asia Pacific Global Delivery Centers of Excellence, CGI Gopal Chhetri...
Saviynt Appoints Nitin Varma as SVP and Managing Director
Saviynt Strengthens India Focus: A Win for Customer Experience Saviynt has appointed Nitin Varma as SVP and Managing Director. This is for India and SAARC...
Santanu Guha Roy on Exceptional CX in Hospitality
Santanu Guha Roy’s Vision for Elevating Customer Experience in Hospitality Santanu Guha Roy, the General Manager of Hotel Holiday Inn Kolkata Airport, offers a compelling...
BharatBMS: A Game-Changer in Energy Storage
BharatBMS: A Customer-Centric Revolution in Battery Management India’s clean energy transition depends on reliable energy storage solutions. However, most battery management systems (BMS) are either...
Mahashivratri: JioHotstar’s CX Revolution in Live Experience
JioHotstar’s Mahashivratri: A CX Masterclass in Blending Faith with Future Customer experience (CX) is evolving rapidly. Technology is shaping interactions in ways never seen before....
Innopeel Faucet Manufacturing: Enhancing Customer Experience
Revolutionizing Customer Experience in Innopeel Faucet Manufacturing Customer experience (CX) plays a pivotal role in shaping brand perception and long-term loyalty. In manufacturing, CX extends...
Verint AI Customer Experience: Revolutionizing Engagement
Verint: Transforming Customer Experience with AI-Driven Solutions In an era where customer experience reigns supreme, businesses are constantly seeking innovative ways to enhance their interactions...