Robotic Telesurgery: Trust, Ethics, and Experience at Scale
When Care Travels Faster Than Doctors: What Robotic Telesurgery Teaches CX Leaders About Trust, Scale, and Responsibility Healthcare is no longer confined to hospitals—or even...
Tag : digital trust
AI-driven Cybersecurity in Financial Services: Dipesh Kaura of Securonix on Resilience Beyond Compliance
In an era where digital transformation drives financial innovation, the security foundation of these institutions including AI-driven cybersecurity in financial services is being tested like...
Financial Sector Cyber Breaches Surge: Rethinking CX Cybersecurity Now
Alarming Breach Trends in Financial Sector and Services: Why It’s Time to Rethink Cybersecurity The numbers tell a chilling story. Financial sector institutions around the...
ISACA and Nasscom Partnership Sets New Benchmark for India’s Digital Workforce
ISACA, Nasscom, and the Future of Digital Trust: How Competency Alignment Is Reshaping India’s Workforce Experience The conversation around India’s digital transformation often revolves around...
Autonomous AI and the Year of the Defender: How AI Agents Are Redefining Cybersecurity and CX
Autonomous AI Defenders and the Next Frontier of Trust: What Palo Alto Networks’ 2026 Predictions Mean for CX Leaders In every boardroom today, one word...
GPS Spoofing Threat: How Cyberattacks Are Disrupting Aviation Safety and Passenger Trust
When Digital Trust Takes Flight: What India’s Airport GPS Spoofing Incident Means for CX Leaders Your passengers are boarding. Systems show green. Air traffic controllers...
Critical Infrastructure AI Governance and Regulatory Readiness in Indo-Pacific
Governing AI in Critical Infrastructure: A Customer Experience Imperative for the Indo-Pacific In today’s hyper-connected world, customer experience (CX) and employee experience (EX) depend on...
Reddit Lawsuit: The Implications of Perplexity AI Data Scraping Controversy
When Open Data Meets Proprietary Walls: What Reddit ’s Lawsuit Against Perplexity Means for the Future of CX and AI Ethics The Real-World Tension Beneath...
Cyber Vidhi Sangam 2025: A Curtain Raiser through the CX Lens
When Law, Cybersecurity, and Trust Collide: Why Bangalore’s Cyber Vidhi Sangam 2025 Matters to CX Leaders Every digital interaction your organization facilitates carries hidden weight....
ISO/IEC 27001:2022 – Ensuring Robust Information Security for Customer Trust
Flipkart’s ISO/IEC 27001:2022 Recertification: Strengthening Customer Trust Through Information Security Excellence When it comes to customer experience, trust forms the very foundation of meaningful relationships....