Tag : CX

Expert Opinions

Predictive Analytics: Unlocking Customer Experience Excellence in 2025

Editor
Lacking Predictive Analytics and Facing Real-World CX and EX Challenges Today Customer experience (CX) and employee experience (EX) continue to challenge businesses amid rising expectations....
News

Kyndryl-Vodafone Idea Collaboration: Transforming Telecom IT and Cybersecurity for Future Growth

Editor
Transforming Telecom CX and EX Through IT Automation and Cyber Resilience: The Kyndryl-Vodafone Idea Partnership In today’s hyper-competitive telecom landscape, delivering seamless customer experience (CX)...
CX TrendsNews

JPMorgan $1.5 Trillion Security and Resiliency Initiative

Editor
JPMorgan Chase’s $1.5 Trillion Security and Resiliency Initiative: What CX and EX Leaders Need to Know When was the last time your customers questioned whether...
Thought Leaders

Mental Health: Genesys Prioritizing Employee Well-Being for Better CX

Editor
Orchestrating Empathy: How Genesys India Champions Employee Well-Being for Exceptional CX by Prioritizing Mental Health in the Modern Workplace The modern workplace places significant demands...
News

Solar Project Drives Equinix’s Renewable Energy Journey in India

Editor
Equinix’s New Solar Project With CleanMax: A Game-Changer in Sustainable CX Today’s digital businesses face a real challenge: How to deliver excellent customer experiences while...