10 Most Common Customer Experience Mistakes leaders make
Most Leaders Are Confident in Their CX—Until the Data Shows Otherwise: Customer Experience Mistakes Picture this. Nearly 9 in 10 leaders confidently believe customer experience...
Tag : CX
India and Japan Drive Strategic Partnerships in 2025
India and Japan have just written the latest chapter in their remarkable partnership, with the 15th Annual Summit signaling a series of transformative agreements that...
Ramco Payce: Karthik Kumara Guru K S. Head of Product Strategy at Ramco Systems
In the vast terrain of enterprise payroll and human capital management, few names resonate with innovation and expertise like Karthik Kumara Guru K S. As...
Sanathan Textiles: An Exclusive Interview with Sammir Dattani
Customer Experience at the Core of Textile Innovation: A Conversation with Sammir Dattani of Sanathan Textiles In an industry traditionally driven by scale and standardization,...
revalyu Recycling CEO Makarand Kulkarni: An Exclusive Interview
In the evolving world of sustainability and circular economy, customer experience (CX) is not just about satisfaction. It’s about trust, transparency, and transformation. At the...
Digital Engagement Shifts Gears in Customer Experience
Shifting Gears in Customer Experience: From Open Roads to Digital Engagement and Playful Innovation Digital Engagement: Key TakeawayHarley-Davidson, Pizza Hut, and Topgolf each illustrate how...
Freshworks Q2 2025 Results: AI-Driven Growth Stands Out
Freshworks Delivers Outstanding Q2 2025 Performance: AI Revolution Transforms Customer Experience Freshworks continues its remarkable growth trajectory. As, Freshworks Q2 2025 Results say it all. The...
Future of Customer Experience with Sustainability at Heart
Cloud-Powered Empathy: How Genesys is Shaping the Future of Customer Experience with Sustainability at Heart Let’s face it—customer expectations are changing fast. We are talking...
McLaren Teams Up with Freshworks to Drive IT Innovation and CX
In the world of Formula 1, seconds matter. So do smooth systems, reliable technology, and effortless collaboration. That’s why Freshworks joining McLaren Racing as an...
Avalara: Redefining Tax Tech CX With Innovation and Global Growth
Avalara has just unveiled its brand-new office in Pune. This opening signals not just a new address, but an important step in Avalara’s global journey....