In today’s fast-paced world, receiving spam and fraudulent calls has become a daily annoyance for millions. It disrupts personal time, wastes resources, and erodes trust...
Navigating the Complex CX and EX Landscape in 2025 In today’s fast-evolving business environment, customer experience (CX) and employee experience (EX) present continuous challenges. Brands...
AI Auditor: Facing the Real-World Audit Challenge Financial audits are no longer just about ticking compliance boxes. For CX and EX leaders in professional services,...
A Metro Station Branding Masterclass In Transit: The Real Challenge of Reaching Urban Audiences Picture Mumbai’s fast-paced commuters navigating the city’s newest lifeline—Mumbai Metro Line...
When Open Data Meets Proprietary Walls: What Reddit ’s Lawsuit Against Perplexity Means for the Future of CX and AI Ethics The Real-World Tension Beneath...
Auxia Introduces AI-Native UX That Unifies Decisioning, Content and Insights in One Interface In today’s customer experience (CX) and employee experience (EX) worlds, marketers face...
Dr. Rachel Levitch is a cybersecurity expert and strategic leader with over 15 years of experience in information security, privacy, and compliance. She is a...
Model Context Protocol and Customer Experience: The Missing Link That’s Transforming CX in 2025 Customer experience leaders face a persistent challenge. AI tools promise revolutionary...
When Transit Meets Trust: How HDFC Life’s Metro Station Branding Redefines Customer Experience Strategy Picture this: every morning, thousands of Mumbai commuters descend into the...
Real-life mobility challenges test even the most established brands. Ask any HR manager who’s faced a cross-border move gone wrong. Or a team leader who’s...