Legal CX: Adv. Shaili Muzoomdar on Rethinking Divorce and Empowering Women
In a world where law often unfolds as a contest of rights and wrongs, Adv. Shaili Muzoomdar’s work stands out for its compassion, clarity, and...
Tag : CX
Operations: Scaling Creative Teams for CX Success
An Interview with Nisha Kapur, VP Operations India, Prose On Pixels (Havas) Leadership, creativity, and operational precision1¹ converge seamlessly in Nisha Kapur’s professional journey. She...
DUMTA And Delhi’s Transport Future: Unified Governance For Seamless Urban Mobility
Delhi’s Transport Unification Challenge: How Fragmented Systems Are Sabotaging Commuter Experience You’re standing in a Delhi Metro station, phone in hand. Your next stop requires...
GCC Ecosystem in India: InCommon’s Outcome-Driven Model
In today’s global business landscape, the concept of building offshore teams is no longer about plugging resource gaps or lowering costs. It’s about creating agile,...
Predictive Analytics: Unlocking Customer Experience Excellence in 2025
Lacking Predictive Analytics and Facing Real-World CX and EX Challenges Today Customer experience (CX) and employee experience (EX) continue to challenge businesses amid rising expectations....
Kyndryl-Vodafone Idea Collaboration: Transforming Telecom IT and Cybersecurity for Future Growth
Transforming Telecom CX and EX Through IT Automation and Cyber Resilience: The Kyndryl-Vodafone Idea Partnership In today’s hyper-competitive telecom landscape, delivering seamless customer experience (CX)...
Gen Alpha: Building Resilience and Emotional Intelligence Early
Why 84% of Gen Alpha Kids Struggle with Failure — And What It Means for CX and EX Leaders Every leader in customer experience (CX)...
Mental Health: Genesys Prioritizing Employee Well-Being for Better CX
Orchestrating Empathy: How Genesys India Champions Employee Well-Being for Exceptional CX by Prioritizing Mental Health in the Modern Workplace The modern workplace places significant demands...