Hanto Workspace: The Experience Economy Comes to the Office
Customer Experience (CX) is no longer just a concern for consumer brands. In today’s evolving work landscape, CX now extends deeply into managed workspaces, where companies look for more than just desks and chairs. They demand holistic environments like Hanto Workspace that nurture employee well-being, boost productivity, and align with broader business goals.
This shift is not happening in isolation. Forward-thinking companies like Hanto Workspace, founded by Aashit Verma, actively champion it, drawing on his years of experience in product management and entrepreneurship. Hanto Workspace, based in Bengaluru, is driving a quiet revolution by marrying ergonomic design with tech-enabled experiences.
In Verma’s own words:
“Managed workspaces play a critical role of business continuity and operation. Our clients look for smooth day-to-day operations and rely on us for their employee experience which play a pivotal role in employee branding and retention. This expectation is now evolving into employee engagement, business to business connect through community platforms. In the future you can expect to see flex operators getting deeper integration through tech for employee engagement and business growth for their clients.”
— Aashit Verma, Founder, Hanto Workspace
This vision is reshaping what clients expect from managed office spaces. Let’s explore how Hanto Workspace is at the forefront of this transformation.
Designing Workspaces with a CX-First Mindset
Hanto Workspace doesn’t just build offices; it creates experiential ecosystems. From the start, the company has treated CX not as a layer but as the foundation. Whether it’s a 10-person startup or a Fortune 500 enterprise, every square foot is designed for people-first functionality.
One of Hanto’s most admired innovations is its zoned layout strategy. Employees can choose between Focus Zones, Collaboration Zones, Social Zones, and Quiet Retreats depending on the task at hand. This kind of micro-experience design plays a major role in employee satisfaction and helps organizations foster cultures that support deep work and meaningful interaction.
Transitioning from cookie-cutter layouts to such dynamic environments creates a marked improvement in the perceived value of the workspace and ultimately reflects in employer branding.
Ergonomics That Boost Engagement
One of the cornerstones of CX in a managed workspace is comfort and usability. Hanto Workspace leverages customizable furniture and smart design principles to reduce fatigue and prevent injuries.
Open pathways, ample walking areas, and strategic daylight exposure are not aesthetic decisions alone—they drive emotional well-being and engagement. These design choices increase employee retention and are frequently cited in client feedback as critical to creating a positive daily experience.
In addition, recreation zones, yoga spaces, and greenery aren’t afterthoughts. They’re embedded into the core experience, enabling better work-life balance and making wellness a part of work—not an escape from it.
Tech-Enabled Personalization and Business Growth
The future of workspace CX lies in technology integration, and Hanto is already embracing this shift.
As Verma emphasized, community platforms and tech-driven solutions will soon become table stakes. These digital layers can foster business-to-business interactions, employee networking, and on-demand service access—turning a physical space into a smart ecosystem.
The deeper integration of tech into flex workspaces could help track resource utilization, monitor employee preferences, personalize services, and even provide analytics to HR teams for informed decision-making.
Moreover, tech is enabling flexibility and modularity in operations. Clients can scale up or down quickly, customize layouts virtually, and access facilities or services via mobile platforms. These features significantly raise satisfaction and loyalty among clients—making CX the new competitive edge in the workspace sector.
Building Sustainably for a Purpose-Driven Workforce
Today’s professionals are increasingly conscious of the environmental impact of their work. Hanto recognizes this by embedding sustainability into its CX blueprint.
From recycled materials to eco-friendly chemicals and energy-efficient systems, every aspect is calibrated to reduce environmental footprint. This not only helps clients meet their ESG goals but also aligns with employees’ values, further enhancing brand reputation and CX.
Moreover, the company strategically selects properties near public transportation to promote greener mobility, showing that experience is as much about accessibility as it is about aesthetics.
A Track Record That Speaks Volumes
Since its inception in 2019, Hanto Workspace has completed over 75 high-impact projects and currently manages 300,000 sq. ft. of premium office space in Bengaluru. With plans to expand by another 400,000 sq. ft., the company is poised to become a leading name among enterprise-grade workspace providers.
A 90% occupancy rate and early bookings for upcoming projects indicate strong market confidence in Hanto’s CX-first approach. The company has also raised ₹15 crore in funding, demonstrating investor belief in its scalable and sustainable model.
Conclusion: Reimagining Workspace as a CX Platform
As businesses evolve, so must the spaces they occupy. Hanto Workspace, under the leadership of Aashit Verma, is setting a gold standard in customer-centric design for modern work environments.
By seamlessly combining ergonomic innovation, sustainability, and tech-driven engagement, Hanto is not just offering space—it’s offering experience as a service.
In the coming years, as employee expectations rise and hybrid work becomes the norm, managed workspace providers who put CX at the center of their operations will emerge as critical partners in business success.
And Hanto is already leading that charge.
