10 Most Common Customer Experience Mistakes leaders make
Most Leaders Are Confident in Their CX—Until the Data Shows Otherwise: Customer Experience Mistakes Picture this. Nearly 9 in 10 leaders confidently believe customer experience...
Tag : Customer Experience
Ujjivan Charts Growth Path to ₹1 Lakh Crore by FY30
Ujjivan Small Finance Bank: Charting a Customer-Centric Path to ₹1 Lakh Crore Excellence Picture this scenario. A customer walks into your branch frustrated about a...
Xperience 2025: Future of AI-Powered Customer Experience
When Experience Orchestration Meets Financial Excellence: Genesys’s Vision for the AI-First Future Picture this scenario: A customer contacts their bank about an unexpected charge. Before...
AI Leadership: Bounteous Accelerating Enterprise AI Transformation and Innovation
Bounteous Transforms AI Leadership to Accelerate Enterprise Innovation Selecting the right AI leadership can reshape an organization’s entire digital future. Bounteous understands this critical truth....
Threatcop Elevates Cybersecurity Awareness Through Customer Experience
How Threatcop Turns Cybersecurity Awareness into a Customer Experience Advantage Delhi NCR’s technology scene has always thrived on innovation and collaboration. But this time, collaboration...
DRAFTED: Elevating Latina Voices in Sports Media
Building Community, Breaking Barriers: How DRAFTED Transformed Latina Sports Representation Through Customer Experience Excellence Two years ago, something extraordinary began. A simple yet powerful vision...
EVA Revolutionizes Voice-First AI Customer Experience
blackNgreen’s Bold AI Gambit: How ₹40 Crore Investment in EVA Signals a Voice-First CX Revolution Picture this. You dial customer service. Instead of endless hold...
Stephen Deasy Leads Confluent’s Next Chapter as CTO
Stephen Deasy: A Strategic Leadership Move Shaking Up the Data Streaming World When industry giants make leadership moves, the ripple effects extend far beyond boardroom...
Woodpecker: An Exclusive Interview with CEO of SOM Group of Companies
Welcome to CXQuest.com, where we explore the intersection of customer experience, brand strategy, and cultural resonance. Today, we’re diving deep into one of India’s most...
White Goods Go D2C: The Next Frontier in Customer Experience
Knowledge Series Guest Article: THE D2C MODEL OF WHITE GOODS by NIRANJAN GIDWANI, CERTIFIED BOARD DIRECTOR (MCA – INDIA) | BOARD MEMBER | ESG DIRECTOR...