Project SnowWork Signals Shift to AI-Driven CX Execution
Snowflake Introduces Autonomous AI Platform to Bridge Insight-to-Action Gap has announced the research preview of Project SnowWork, an autonomous enterprise AI platform designed to enable...
Category : CX Strategy
Customer Trust Infrastructure: Why CX Leaders Must Engineer Trust, Not Just Measure Experience
Customer experience investments are rising—but trust is falling. A new framework, Customer Trust Infrastructure, explains why. It shifts focus from touchpoints to systems, revealing how...
Aviation Policy is Redefining Passenger Experience
India’s Aviation Regulator Moves to Standardize Passenger Experience at Scale India’s Ministry of Civil Aviation has introduced a set of directives aimed at strengthening passenger...
Cadence Bets on India Leadership to Drive Innovation Scale
Cadence Strengthens India Leadership to Scale Innovation and Ecosystem Collaboration Cadence has appointed Dr. Alok Jain as Managing Director for its India operations, reinforcing the...
Tier-III and Tier-IV Cities: India’s Next Billion Customers
India’s Next Billion Customers: Why Tier-III and Tier-IV Cities Are the New Frontier for Customer Experience For decades, the story of India’s economic rise has...
Startek Wins Excellence in Change Transformation
Startek, a global digital-first CX solutions provider, recently won the ‘Excellence in Change Transformation’ award at the Economic Times Human Capital Awards 2026. The honor...
Trends Transforming Education, Business, and Service CX
A new CXQuest.com analysis explores the major trends transforming education, business, and service industries—and why CX leaders must rethink how experiences are designed, delivered, and...
AWWA Partners with Amazon India to Empower Women Entrepreneurs from Army Families
Announced during the International Women’s Day celebrations at Amazon’s ElevateHER event, the MoU aims to onboard hundreds of AWWA women entrepreneurs onto Amazon.in by 2029...
AI Data Cloud: How Wakefit and Snowflake Are Transforming Customer Experience with Unified AI
Direct-to-consumer brand Wakefit is accelerating its AI-first transformation with Snowflake’s AI Data Cloud. The goal is simple: unify data, automate intelligence, and deliver faster customer...
Hostinger Growth Story: How AI Agents Are Transforming Customer Experience for 4.6M Businesses
How Hostinger ’s Agentic AI Strategy Is Redefining the Customer Experience for Online Businesses Imagine this scenario. A small business owner in Mumbai wants to...