Startek Wins Excellence in Change Transformation
Startek, a global digital-first CX solutions provider, recently won the ‘Excellence in Change Transformation’ award at the Economic Times Human Capital Awards 2026. The honor...
Category : CX Strategy
Trends Transforming Education, Business, and Service CX
A new CXQuest.com analysis explores the major trends transforming education, business, and service industries—and why CX leaders must rethink how experiences are designed, delivered, and...
AWWA Partners with Amazon India to Empower Women Entrepreneurs from Army Families
Announced during the International Women’s Day celebrations at Amazon’s ElevateHER event, the MoU aims to onboard hundreds of AWWA women entrepreneurs onto Amazon.in by 2029...
AI Data Cloud: How Wakefit and Snowflake Are Transforming Customer Experience with Unified AI
Direct-to-consumer brand Wakefit is accelerating its AI-first transformation with Snowflake’s AI Data Cloud. The goal is simple: unify data, automate intelligence, and deliver faster customer...
Hostinger Growth Story: How AI Agents Are Transforming Customer Experience for 4.6M Businesses
How Hostinger ’s Agentic AI Strategy Is Redefining the Customer Experience for Online Businesses Imagine this scenario. A small business owner in Mumbai wants to...
Data Intelligence Strategy: How Hinduja Group’s Digital Leadership Signals the Future of CX
Hinduja Group has appointed Ramesh Narayanaswamy as Group President – Digital and Data Intelligence. The move signals the conglomerate’s commitment to enterprise-wide digital transformation. Why...
Ookla Acquisition: How Accenture Is Transforming Network Intelligence for CX and AI
Accenture has entered an agreement to acquire Ookla, the global leader in network intelligence and connectivity analytics. The portfolio includes Speedtest, Downdetector, Ekahau, and RootMetrics....
Who Owns CX in 2026? Governance Models, AI Gaps, and Cross-Functional Strategy
Who Owns CX in 2026? Why “It Depends” Is the Only Honest Answer Picture this. Your marketing team just launched a bold campaign.Sales celebrates a...
Fake “Red Alert” App Campaign: CX Lessons from Crisis-Driven Malware Exploitation
When Panic Becomes a Payload: What CX Leaders Must Learn from the Fake “Red Alert” App Campaign Imagine this. Your phone buzzes at 2:17 a.m.A...
AONMeetings Earns 30+ G2 Spring 2026 Rankings, Expands in India
CXQuest.com examined a timely shift in the video collaboration market. AONMeetings has secured recognition in more than 30 Spring 2026 reports from G2. The company...