Category : CX Strategy

CX StrategyCX TrendsDigital Transformation

AWWA Partners with Amazon India to Empower Women Entrepreneurs from Army Families

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by Editor0441
Announced during the International Women’s Day celebrations at Amazon’s ElevateHER event, the MoU aims to onboard hundreds of AWWA women entrepreneurs onto Amazon.in by 2029...
AI in CXCX StrategyCX TechnologyDigital Transformation

AI Data Cloud: How Wakefit and Snowflake Are Transforming Customer Experience with Unified AI

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by Editor0236
Direct-to-consumer brand Wakefit is accelerating its AI-first transformation with Snowflake’s AI Data Cloud. The goal is simple: unify data, automate intelligence, and deliver faster customer...
AI in CXCX StrategyDigital TransformationTechnology

Hostinger Growth Story: How AI Agents Are Transforming Customer Experience for 4.6M Businesses

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by Editor0282
How Hostinger ’s Agentic AI Strategy Is Redefining the Customer Experience for Online Businesses Imagine this scenario. A small business owner in Mumbai wants to...
CX StrategyData & AnalyticsDigital Transformation

Data Intelligence Strategy: How Hinduja Group’s Digital Leadership Signals the Future of CX

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by Editor0194
Hinduja Group has appointed Ramesh Narayanaswamy as Group President – Digital and Data Intelligence. The move signals the conglomerate’s commitment to enterprise-wide digital transformation. Why...
Customer Experience (CX)CX StrategyDigital TransformationTechnology

Ookla Acquisition: How Accenture Is Transforming Network Intelligence for CX and AI

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by Editor0293
Accenture has entered an agreement to acquire Ookla, the global leader in network intelligence and connectivity analytics. The portfolio includes Speedtest, Downdetector, Ekahau, and RootMetrics....
AI in CXCustomer Experience (CX)CX StrategyDigital TransformationLeadership

Who Owns CX in 2026? Governance Models, AI Gaps, and Cross-Functional Strategy

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by Editor0444
Who Owns CX in 2026? Why “It Depends” Is the Only Honest Answer Picture this. Your marketing team just launched a bold campaign.Sales celebrates a...
CX StrategyCybersecurityDigital TrustRisk & Compliance

Fake “Red Alert” App Campaign: CX Lessons from Crisis-Driven Malware Exploitation

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by Editor0328
When Panic Becomes a Payload: What CX Leaders Must Learn from the Fake “Red Alert” App Campaign Imagine this. Your phone buzzes at 2:17 a.m.A...
CX StrategyDigital ExperienceIndustry TrendsNewsTech Trends

AONMeetings Earns 30+ G2 Spring 2026 Rankings, Expands in India

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by Editor0208
CXQuest.com examined a timely shift in the video collaboration market. AONMeetings has secured recognition in more than 30 Spring 2026 reports from G2. The company...
AI & AutomationContact Center InnovationCX StrategyDigital Transformation

AI-Human Harmony: How Exotel Is Redefining Sales & Customer Experience with Agentic AI

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by Editor0212
Exotel’s approach centers on what it calls an AI-Human Harmony model. AI manages repetition and scale. Humans own empathy and judgment. Can AI Truly Transform...
CX StrategyIndustry RecognitionInnovation EcosystemsLeadershipSemiconductor & ESDMTech Trends

Technovation Awards 2026: Powering India’s Semiconductor Rise

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by Editor0288
Powering India’s Semiconductor Rise: What CX and EX Leaders Can Learn from the IESA Technovation Awards 2026 You walk into a buzzing convention hall in...