Category : CX Leadership

AI in CXCustomer Experience (CX)Customer Experience DesignCX LeadershipCX Strategy & LeadershipCX TransformationCXQuest ExclusiveInterviewLeadership InterviewsThought LeadershipWellness Experience (Wellness EX)

Wellness Experience Design: How Dr Neeru Jain Orchestrates Transformative CX in Luxury Retreats

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by Editor0429
Can Wellness CX Be Designed Like a Five-Star Product? Have you ever checked into a luxury retreat expecting transformation— only to receive a generic spa...
CX LeadershipGlobal RecognitionInnovation EcosystemsNewsStrategySustainability

SGP Best Innovator Award: Amrita University’s Women-Led Marine Climate Model Wins Global Honour

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by Editor0113
At the World Sustainable Development Summit 2026, Amrita Vishwa Vidyapeetham received the SGP Best Innovator Award under the Global Environment Facility Small Grants Programme. A...
CX LeadershipExperience EconomyStrategyTech TrendsTrends

AVGC-XR Multi-State MOU: How IICT Is Reshaping India’s Creative Tech Ecosystem

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by Editor0154
A Multi-State AVGC-XR Alliance: What It Means for CX and EX Leaders Imagine a gaming start-up in Kochi.Its artists work in isolation.Its curriculum feels outdated.And,...
CX LeadershipDigital TransformationE-commerce TrendsStrategy

Flipkart Group Strengthens Leadership

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by Editor0105
Flipkart Group Strengthens Leadership with Key VP Appointments to Scale Supply Chain and Corporate Communications When Growth Outpaces Governance, Who Steadies the Ship? It’s 10:30...
CX LeadershipExecutive MovementNewsStrategy

Motorola Appoints Ipshita Chowdhury as Marketing Head for India; Elevates Enterprise-Grade AI Execution to MEA

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by Editor0240
When Growth Surges, Does Your Marketing Model Scale With It? Picture this. It’s 8:45 a.m. The Q3 numbers just landed in your inbox.Growth is up...
CX LeadershipSemiconductor & ESDMStrategyTechnology & InnovationTrends

DeepTech Hackathon Sparks India’s Semiconductor & Edge AI Breakthrough

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by Editor0138
DeepTech Hackathon Ignites India’s Next Wave of Semiconductor & AI Innovation Imagine a packed auditorium in Bengaluru. Ten student teams stand before industry veterans. Their...
Climate TechCX LeadershipDigital TransformationStrategySustainability

Climate Innovation Leadership: Scaling India’s Green Growth for CX Transformation

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by Editor0156
Ever watched a city choke on smog while its climate dashboard shows “green progress”? You sit in a CX war room.Your sustainability head shares emissions...
AI in CXAI StrategyCX LeadershipCXQuest ExclusiveExecutive InsightsIndustry InsightsInterviewLeadershipLeadership InsightsLeadership Interviews

CX Assurance Enables Safe Agentic Scale: An Exclusive Interview

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by Editor0667
Have you ever watched a chatbot confidently give the wrong answer—politely, fluently, and at scale? Now imagine that answer triggering a payment, rejecting a claim,...
AI & Emerging TechnologiesCX LeadershipCX StrategyDigital TransformationSocial Impact Innovation

JanAI Launches India’s First Rural AI Ecosystem with Kyndryl

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by Editor0274
India’s First Rural AI Ecosystem: Can JanAI and Kyndryl Redefine CX from the Grassroots Up? Imagine a farmer in a remote village asking an AI...
Customer Experience (CX)CX LeadershipCX StrategyDigital TransformationRetail CX

Fast Fashion: How CX Leaders Redefine Value and Loyalty

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by Editor0125
When Fast Fashion Goes “Premium”: How CX Leaders Can Win the Value War Against Ultra-Fast Rivals Picture this. Priya, a Delhi-based CX head, refreshes her...