Category : CX Leadership

CX LeadershipCX StrategyEnterprise TransformationIndustry TrendsTechnology & Innovation

SFDR Breakthrough: What India’s Missile Tech Teaches CX Leaders About Speed and Systems

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by Editor035
What India’s SFDR Missile Breakthrough Teaches CX Leaders About Speed, Systems, and Strategic Experience Design A familiar leadership moment: when the system almost fails Picture...
CX LeadershipCX StrategyDigital TransformationTechnology & Internet Governance

ICANN85 in Mumbai: Why Internet Governance Now Shapes CX Strategy

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by Editor061
ICANN85 in Mumbai: Why Internet Governance Is Becoming a CX Imperative for Digital Leaders Ever tried resolving a customer issue that spiraled across regions, languages,...
AI & AutomationCX LeadershipCX StrategyEnterprise TechnologyExecutive Appointment

AI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating Model

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by Editor090
Why Zendesk’s New COO Signals a Hard Pivot to AI-First Customer Service Ever watched a brilliant AI pilot die quietly inside an organization?The model works....
Customer Experience (CX)CX LeadershipCXQuest ExclusiveInterview

Legal CX: Adv. Shaili Muzoomdar on Rethinking Divorce and Empowering Women

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by Editor0267
In a world where law often unfolds as a contest of rights and wrongs, Adv. Shaili Muzoomdar’s work stands out for its compassion, clarity, and...
CX LeadershipCX StrategyCXQuest ExclusiveExpert OpinionsInterviewLeadership InsightsThought Leaders

Endear: Leigh Sevin on Humanizing Data-Driven Clienteling

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by Editor0927
In the rapidly shifting landscape of modern retail, the line between digital and in-store experiences is becoming increasingly blurred. Today’s consumers expect continuity — their...
Customer Experience (CX)CX in 2026CX LeadershipCX StrategyCX Strategy & LeadershipCX TechnologyCX TrendsCXQuest ExclusiveExpert OpinionsInterviewLeadership InsightsThought Leaders

Hexnode XDR: Apu Pavithran on SecOps Convergence, UEM Evolution, and the Future of Digital Employee Experience

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by Editor0489
In a digital era defined by workplace transformation and hybrid ecosystems, the lines between IT operations, security, and employee experience are rapidly blurring. For more...
AI & AutomationAI & Digital TransformationCustomer Experience (CX)CX LeadershipCX StrategyCXQuest ExclusiveDigital TransformationEnterprise TechnologyInterviewLeadership InsightsThought Leadership

Intelligent Operations Redefined With Agentic AI

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by Editor0416
Imagine this: A global retailer deploys an AI chatbot to cut customer service costs. Within weeks, the bot frustrates loyal customers by misrouting queries, breaking...
CX in 2026CX LeadershipCX Strategy & LeadershipCX TrendsCXQuest ExclusiveDigital ExperienceInterview

Chana Jor OTT Designs Loyalty in 90-Second Stories: An Interview

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by Editor0317
Ever rage-quit a streaming app because the recommendation felt tone-deaf? Or tapped play on a show, only to abandon it in under two minutes? In...