Genesys New Executive Briefing Centre in India: Transforming CX from Concept to Co-Creation Customer expectations have never been higher. Businesses today must go beyond reactive...
From architecting Telangana’s digital governance systems to powering the tech stack of 30+ early-stage startups, Vinil Chandra has worn many hats — all while staying...
Today’s customers expect more than just prompt service—they want businesses to know them, value them, and adapt to their changing needs. In fact, at the...
At the intersection of culture, fashion, and digital transformation stands Farhana Bodi — a woman redefining customer experience not just through visual storytelling but through...
Ciklum Doubles Down on India to Redefine Global Customer Experience with AI Strategic Expansion with Customer Experience at the Core Ciklum is accelerating its global...
Indian Companies Trading Cybersecurity for Speed: CyberArk 2025 Report Raises Alarm on AI and Privileged Access Risks As technology accelerates at a breakneck pace, businesses...
Grace in Every Interaction: Emotional Intelligence & Etiquette in CX – An Interview with Taylor Elizabeth “When we align emotional intelligence with etiquette, we create...
Empowering Aspirants, Elevating Experiences: Flipkart Career Fest 2025 Sets a New CX Benchmark in Education Flipkart, India’s trusted digital commerce leader, has once again demonstrated...
In an era when customers demand both responsibility and relevance, sustainability has become a key pillar of customer experience (CX). At the heart of this...