AiSensy CX: Powering 2Bn+ WhatsApp Messages
In today’s digital era, customer experience is the defining factor for business success. With consumers expecting instant, seamless, and personalized interactions, brands must adapt to...
Amazon: A CX-Critical Controversy Ignites
Amazon Denies Tariff Display Plans Amid Political Backlash: What It Means for CX Amazon found itself in the middle of a political and CX debate...
Freshworks: Strong Q1 2025 Results Driven by CX Innovation
Freshworks Delivers Strong Q1 2025 Results Driven by Customer-Centric Innovation Customer Experience at the Core Freshworks Inc. has once again demonstrated the power of putting...
Kanpur Metro: Seamless Underground Connectivity
Seamless CX Underground: BSNL and ACES India Transform Kanpur Metro Connectivity Smart Mobility Demands Smart Connectivity In today’s fast-paced world, customers demand always-on, high-speed connectivity—everywhere....
Prisma AIRS by Palo Alto Networks: Redefining AI Security and CX
The CX-AI Security Convergence Today, customer experience (CX) thrives on AI-powered services. From chatbots to personalized recommendations, AI drives seamless engagement. However, as organizations embrace...
Covestro Advances TPU Solutions with SCF Injection Foaming
Covestro: A Step Forward in Lightweight Innovation Covestro continues to lead the way in customer-centric material solutions. With the launch of Desmopan® FLY, a cutting-edge...
Primebook: Democratizes Education Through CX
Primebook Customer-Centric Approach to Democratizing Education Primebook, a Delhi-based startup founded in 2017 by Chitranshu Mahant and Aman Verma, has emerged as a significant player...
The Hazelnut Factory: Ankit Sahni on CX Success
Delving into Customer Experience in the Food & Beverage Sector with The Hazelnut Factory with Ankit Sahni Welcome to CX Quest, your destination for exploring...
Mugdha Bhagchandka: Crafting Food Experiences with Heart
Customer experience today is about more than just product delivery—it’s about forging deep emotional connections, solving real-life problems, and creating stories that resonate. At CXQuest,...
Retail CX Excellence: A Blueprint for Seamless Customer Journeys
Scaling Customer Experience: A Blueprint for Retail Success and Retail CX Excellence In today’s dynamic retail environment, exceptional customer experience (CX) fuels loyalty and growth....