Author : Editor

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Executive AppointmentNews

Inspira Enterprise Strengthens AI Leadership with Swetha Srivastava – Driving Innovation and Inclusion

Editor
by Editor097
In a fast-moving digital world, customer experience (CX) and employee experience (EX) professionals don’t just navigate challenges—they redefine possibilities. As businesses feel the push to...
Executive AppointmentNews

AI Skill Development: Empowering Workforce Transformation for Better CX and EX

Editor
by Editor0152
Navigating CX and EX Challenges in the Era of AI-Driven Workforce Transformation In today’s rapidly evolving business landscape, customer experience (CX) and employee experience (EX)...
News

Rural Dairy Farming: FAME Empowering India’s Rural Livelihoods with Sustainable Growth

Editor
by Editor090
Addressing Real-World CX/EX Challenges in Rural Dairy Farming In rural India, dairy farming isn’t just an occupation—it’s a livelihood that sustains millions. Yet the sector...
CXQuest ExclusiveExpert OpinionsThought Leaders

2026 and CX: The AI Survival Kit, Industry by Industry

Editor
by Editor0154
CX in 2026: Which Industry Do You Belong To? You’re about to lose customers to competitors who figured out something you haven’t yet. 2025 is...
CXQuest ExclusiveExpert Opinions

Beyond Generative AI: Transforming Customer Experience in 2025

Editor
by Editor0287
Transforming Customer Experience with AI: Beyond Generative AI In today’s fast-paced digital market, delivering exceptional customer experience (CX) has become a tough challenge for businesses....
CXQuest ExclusiveExpert OpinionsThought Leaders

AI Hallucinations in Customer Support: Risks, Causes & Prevention

Editor
by Editor0154
When AI Gets It Wrong: Managing AI Hallucinations in Customer Support – by Nataliia Onyshkevych, CEO of EverHelp In support environments, AI hallucinations are not...
Expert Opinions

Predictive Analytics: Unlocking Customer Experience Excellence in 2025

Editor
by Editor0163
Lacking Predictive Analytics and Facing Real-World CX and EX Challenges Today Customer experience (CX) and employee experience (EX) continue to challenge businesses amid rising expectations....