New Labour Codes in India: Impact on CX and EX Leaders
Navigating the New Labour Codes: What India’s Workforce Reform Means for CX and EX Leaders Across India’s technology corridors this week, a common conversation echoed...
Author : Editor
Astro Malaysia High Availability Success: 99.99% Uptime for SAP and Oracle
Astro Malaysia ‘s journey to ensuring 99.99% uptime for its critical SAP and Oracle operations highlights a real-world customer experience (CX) and employee experience (EX)...
SUNROOOF: Redefining Wellness Lighting for Indian Urban Spaces
SUNROOOF: Revolutionizing Wellness Lighting in India’s Urban Spaces Many customer experience (CX) and employee experience (EX) professionals understand that environment shapes mood, productivity, and well-being....
AI-driven Resolution Platform: Zendesk and Microsoft 365 Employee Service
Zendesk’s expanded integration with Microsoft 365 brings a new era of AI-powered employee service, redefining how IT, HR, and Finance teams deliver support. This collaboration...
Organizational Complexity: Freshworks Study Unveils Its Impact on CX and EX Performance
How Organizational Complexity Is Silently Burning a Hole in Your CX and EX Budget Imagine your teams spending nearly a full workday every week untangling...
Enterprise AI: Secure and Scale CX and EX Innovation
Securing the AI Agent Boom: Overcoming CX and EX Challenges in Enterprise AI Adoption The rapid rise of AI agents across enterprises heralds a new...
Azul Systems: Strategic Investment Fueling Next-Gen Enterprise CX and EX
Customer experience (CX) and employee experience (EX) in enterprise environments face growing technology challenges as companies scale and innovate. When mission-critical applications lag or fail,...
Buffalo Trace Distillery — Leading Kentucky Bourbon Brand
Buffalo Trace enters into India with its immersive pop-up experience marks a significant milestone in the global expansion of premium distilleries. For CX and EX...
New Relic and Microsoft Azure: Accelerate Incident Resolution & Boost Productivity
Harnessing Agentic AI Integrations to Revolutionize CX and EX: Insights from New Relic and Microsoft Azure Customer experience (CX) and employee experience (EX) leaders face...
Kyndryl-Vodafone Idea Collaboration: Transforming Telecom IT and Cybersecurity for Future Growth
Transforming Telecom CX and EX Through IT Automation and Cyber Resilience: The Kyndryl-Vodafone Idea Partnership In today’s hyper-competitive telecom landscape, delivering seamless customer experience (CX)...