Author : Editor

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CX StrategyData & AnalyticsDigital Transformation

Data Intelligence Strategy: How Hinduja Group’s Digital Leadership Signals the Future of CX

Editor
by Editor0183
Hinduja Group has appointed Ramesh Narayanaswamy as Group President – Digital and Data Intelligence. The move signals the conglomerate’s commitment to enterprise-wide digital transformation. Why...
Customer Experience (CX)CX StrategyDigital TransformationTechnology

Ookla Acquisition: How Accenture Is Transforming Network Intelligence for CX and AI

Editor
by Editor0279
Accenture has entered an agreement to acquire Ookla, the global leader in network intelligence and connectivity analytics. The portfolio includes Speedtest, Downdetector, Ekahau, and RootMetrics....
Climate TechCX TrendsEcosystem InnovationStrategy

Delhi Climate Innovation Week 2026: How India Is Shaping Scalable Climate & CX Transformation

Editor
by Editor0321
Ever seen big climate pledges fade after the panel lights dim? Now imagine 110+ events across eight days, all aligned around one mandate: deployment.That is...
Customer Experience (CX)Digital TransformationEnterprise TechnologySecurity & Identity

Hexnode IdP: Unifying Identity, Device Trust, and Zero Trust Security for Modern CX

Editor
by Editor0202
The launch of Hexnode IdP deserves attention. Ever watched a new employee wait three days for system access? HR completes onboarding on day one.IT provisions...
AI in CXCustomer Experience (CX)CX StrategyDigital TransformationLeadership

Who Owns CX in 2026? Governance Models, AI Gaps, and Cross-Functional Strategy

Editor
by Editor0407
Who Owns CX in 2026? Why “It Depends” Is the Only Honest Answer Picture this. Your marketing team just launched a bold campaign.Sales celebrates a...
CX StrategyCybersecurityDigital TrustRisk & Compliance

Fake “Red Alert” App Campaign: CX Lessons from Crisis-Driven Malware Exploitation

Editor
by Editor0314
When Panic Becomes a Payload: What CX Leaders Must Learn from the Fake “Red Alert” App Campaign Imagine this. Your phone buzzes at 2:17 a.m.A...
Digital TransformationLeadershipStrategyTrends

India’s Defence Strategy: Policy-to-Production Lessons

Editor
by Editor0195
India’s Defence Manufacturing Strategy: What CX and EX Leaders Must Learn From It Imagine this. A procurement officer reviews a multi-crore defence order.An MSME supplier...
AI & CloudCX TransformationEnterprise TechnologyStrategy

Microsoft Frontier Partner: How Sonata Software Is Powering AI-First CX Transformation

Editor
by Editor0183
The recent recognition of Sonata Software as a Microsoft Frontier Partner deserves attention from CX and EX leaders. Ever Tried Scaling AI Across CX, Only...
CX LeadershipGlobal RecognitionInnovation EcosystemsNewsStrategySustainability

SGP Best Innovator Award: Amrita University’s Women-Led Marine Climate Model Wins Global Honour

Editor
by Editor0190
At the World Sustainable Development Summit 2026, Amrita Vishwa Vidyapeetham received the SGP Best Innovator Award under the Global Environment Facility Small Grants Programme. A...
Customer Experience (CX)Retail CXStrategyTrends

Milan FW26: 6 Strategic Lessons for CX Leaders from Fashion’s Boldest Week

Editor
by Editor0187
Milan Fashion Week Fall/Winter 2026 (Milan FW26): 6 Key Takeaways CX Leaders Shouldn’t Ignore The lights dim. Cameras flash. A fake museum rises inside Palazzo...