Operations: Scaling Creative Teams for CX Success
An Interview with Nisha Kapur, VP Operations India, Prose On Pixels (Havas) Leadership, creativity, and operational precision1¹ converge seamlessly in Nisha Kapur’s professional journey. She...
Tag : operational excellence
Delta Air Lines: Delivering Exceptional Customer Experience During Holiday Travel
How Delta Air Lines Is Navigating Holiday Travel Challenges with Customer Experience Excellence The U.S. Thanksgiving holiday is one of the most demanding travel periods...
Hindustan Zinc Leads AI-Driven Efficiency in Mining Operations
How Hindustan Zinc AI-Enabled Revolution is Transforming Mining Operations The global mining industry stands at a pivotal crossroads. However, traditional operational challenges continue to plague...
India Global Delivery Center Powers Unisys’ Global Innovation
Strategic Leadership Appointment: Unisys Elevates Lalithanand Moses to Head India Global Delivery Center Unisys Corporation has made a strategic leadership appointment that underscores India’s critical...
JCA: Johnson Controls Arabia Rewrites the CX Playbook
A Historic Achievement by JCA Worth Studying Customer experience isn’t just a buzzword anymore. Moreover, it’s become the ultimate differentiator in today’s competitive landscape. Furthermore,...
AXA GBS CX Transformation: 30 Years of Innovation and Growth
How AXA Global Business Services (AXA GBS) is Transforming Customer Experience Through Innovation and Digitalization AXA Global Business Services (AXA GBS) is celebrating 30 years...
Canara HSBC Life Insurance: Boosts Sales Efficiency with Compass
Canara HSBC Life Insurance Boosts Sales Efficiency with ‘Compass’ – An Intelligent Sales Beat Management Solution Customer experience is the cornerstone of any successful organization....
Defense Professionals in Corporate Leadership: Shaurya-2025
The Transformative Power of Integrating Defense Professionals into the Corporate World: A Look at Shaurya-2025 Shaurya-2025, an initiative that highlights the symbiotic relationship between defense...
Shyam Nambiar on Customer Experience Excellence at Scale
In the ever-evolving digital landscape, customer experience (CX) has become a cornerstone of business success. At the heart of this transformation is Shyam Nambiar, who...