SBI Wins World’s Best Consumer Bank 2025
State Bank of India (SBI) has earned significant recognition by winning the “World’s Best Consumer Bank 2025” and “Best Bank in India 2025” awards from...
Tag : employee experience
Campus Hiring: How Bounteous x Accolite Redefines Talent Experience and CX Strategy
The Next CX Frontier: Why Campus Hiring Is Becoming a Strategic Experience Differentiator Across Indian campuses this October, a quiet revolution is unfolding—not just in...
FDA Recall: Managing the Impact of the Largest 6.7 Million Egg Salmonella Crisis
FDA’s Largest Egg Recall at Highest Risk Level: A CX and EX Wake-Up Call Eggs. Simple, everyday staples yet essential to millions of households, restaurants,...
Fashion and Beauty: The Future of Digital Customer Experience and Innovation
The Future of Digital Customer Experience in Fashion and Beauty. When Digital Becomes Personal: A Late-Night Moment That Defines the Future Picture this: it’s 11...
Data Platforms and CX Resilience: Building Continuity Amid Disruption with Snowflake
When Disruptions Strike: Why Resilience in Data Platforms Matters for CX You never know when disaster will strike your business. It could be a natural...
Dr. Rachel Levitch on Invisible Labor, Technostress, and the AI Economy
Dr. Rachel Levitch is a cybersecurity expert and strategic leader with over 15 years of experience in information security, privacy, and compliance. She is a...
Bank Branch Closures – How 384 UK Branch Closures in 2025 Exposed a Customer Experience Crisis
When Banks Walk Away: The Customer Experience Crisis Behind 284 UK Bank Branch Closures Picture this: You’re 75 years old, have banked at the same...
F5 breach: Lessons for CX and EX Leaders on Supply Chain Security
When Trust Breaks: Navigating CX and EX Amid a Major Cybersecurity Breach Namely F5 breach Imagine this scenario: It’s Monday morning, and your support inbox...
Data Observability: Empowering CX and EX Teams with Real-Time Insights
Twilio Launches Data Observability Tools: Building Trust in Customer Experiences Customer experience leaders know how fragile user trust can be. One late-night campaign failure, and...