Tag : employee experience

CX Analytics

Customer Experience Index Declines Across North America

Editor
The Customer Experience Index Marks Crisis: Customer Loyalty Erodes While Brands Remain Unaware Customer experience quality continues its alarming decline across North America. Furthermore, Forrester’s...
CX ToolsCX TrendsCXQuest ExclusiveExpert OpinionsInterviewLatest Insights/BlogsThought Leaders

Maxme: Renata Sguario Elevating CX with Human-First Approach

Editor
In the age of automation, AI, and accelerated digital transformation, one often overlooked factor continues to define the difference between great customer experiences and average...
CX TrendsCXQuest ExclusiveExpert OpinionsLatest Insights/BlogsThought Leaders

Hanto Workspace Shaping Future-Ready Employee Experiences

Editor
Hanto Workspace: The Experience Economy Comes to the Office Customer Experience (CX) is no longer just a concern for consumer brands. In today’s evolving work...
CX TrendsCXQuest ExclusiveExpert OpinionsLatest Insights/BlogsThought Leaders

Customer Experience Evolution: Genius Consultants’ CX Approach

Editor
AI-powered Customer Experience Evolution: The Future of Seamless, Human-Centered HR Customer Experience Evolution (CX) has progressed from a buzzword to a business imperative. In today’s...
CX TrendsLatest Insights/BlogsNews

Game On! A Sports-Led Wellbeing Movement

Editor
Game On! Why India’s Startup Ecosystem Needs a Sports-Led CX Movement Startups move fast. Founders burn out. Teams chase targets with no room to breathe....
CX TrendsLatest Insights/BlogsNews

Freshworks Partner Program Enhances CX and Partner Growth

Editor
Freshworks just launched a new partner program. This program aims to improve customer experiences. It also expands reseller and services offerings. Uncomplicated service software is...
CX BenchmarksLatest Insights/BlogsNews

Apexon Great Place To Work: How Employee Experience Drives CX

Editor
How Apexon Employee Experience Fuels an Exceptional Customer Experience A great workplace culture does more than just keep employees happy. It drives innovation, improves service...
CX TrendsLatest Insights/BlogsNews

Customer Service Disruption Transforms Moving Industry

Editor
How Customer Service Revolutionized a Traditional Industry: The Story of Piece of Cake In today’s competitive business environment, customer experience (CX) is the ultimate differentiator....
Executive AppointmentLatest Insights/BlogsNews

Employee Experience and Customer Satisfaction: Driving Success

Editor
Employee Experience and Customer Satisfaction – From Employee Experience to Exceptional Customer Service: How First Bank & Trust Elevates CX through Talent and Leadership In...