Startek Wins Excellence in Change Transformation
Startek, a global digital-first CX solutions provider, recently won the ‘Excellence in Change Transformation’ award at the Economic Times Human Capital Awards 2026. The honor...
Tag : employee experience
Trends Transforming Education, Business, and Service CX
A new CXQuest.com analysis explores the major trends transforming education, business, and service industries—and why CX leaders must rethink how experiences are designed, delivered, and...
Peter Cross on Customer Experience Leadership: Why Start with the Customer?
Peter Cross on Customer Experience Leadership: What Does It Really Mean to Start with the Customer? What happens when “customer first” becomes a slogan instead...
Palo Alto Networks in Bengaluru Expands to Power AI-Driven Cybersecurity and CX Innovation
CXQuest.com examines why the expansion of Palo Alto Networks in Bengaluru is more than office growth. It is a strategic CX and EX play. Ever...
AI Washing: How Blaming Layoffs on AI Hurts CX and EX Strategy
Sam Altman Calls Out “AI Washing” – What It Means for CX/EX Leaders Imagine a CX leader at a company meeting. A VP solemnly announces...
Behavior Change: The Missing Link in Climate and CX Transformation
Lifestyle and Behavior Change are the New Climate Battleground: What CX & EX Leaders Must Learn from Delhi Climate Innovation Week A plastic bag. A...
India–GCC FTA: What It Means for CX and EX Leaders in 2026
India–GCC FTA 2026: What It Means for CX and EX Leaders Navigating Global Trade Complexity Ever watched a shipment stall at customs while your contact...
Amazon’s Dance Controversy: Viral Backlash Lessons for CX Leaders
When Viral Videos Ignite Global Backlash: What CX Leaders Must Learn from Amazon’s Dance Controversy Imagine this: You’re a CX director scrolling X during your...
NASA Citizen Scientists: What CX Leaders Can Learn from Chandigarh University’s Asteroid Discovery
When Universities Act Like Platforms: What CX Leaders Can Learn from India’s New NASA Citizen Scientists Imagine this.A student opens a grainy telescope image at...
Palo Alto Networks–CyberArk: Why Identity Security Is Now a CX Imperative
When Identity Breaks the Customer Journey: What the Palo Alto Networks–CyberArk Deal Means for CX and EX Leaders Ever watched a “secure” digital journey collapse...