Tag : cx automation

CX Trends

AI Adoption in Indian Organisations Set to Reshape Enterprise CX

Editor
Over 90% of Indian Organisations Will Use AI Agents Within the Next 12 Months: A Transformative Leap in Customer Experience and Enterprise Automation will enhance...
CX BenchmarksCX Trends

AI-Powered CX Delivers Real Value in 2025: Verint CX 2025 Report

Editor
AI-Powered CX: The 2025 Reality Check Remember when chatbots felt like talking to a wall? Well, those days are officially over. According to Verint’s latest...
CX Tools

Genesys Cloud AI Studio: Agentic AI Revolutionizing CX

Editor
Genesys Cloud AI Studio: The Dawn of Autonomous Customer Engagement Customer experience professionals face unprecedented challenges today. Meanwhile, artificial intelligence continues evolving at breakneck speed....