Category : Thought Leaders

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Culture Transformation in CX: Annette Franz on the Power of Employee and Customer Understanding

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by Editor0383
Imagine a boardroom where metrics flash on screens and strategies unfold on slides, yet the real story simmers in the quiet moments—when an employee hesitates...
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Agentic AI 2026: 6 Trends Transforming Enterprise CX Beyond Pilots

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by Editor0808
6 Agentic AI Trends Transforming Enterprise in 2026 By Stefan Ostwald, Co-founder and Chief AI Officer at Parloa In 2025, we witnessed the widespread adoption...
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CRM Renaissance: Precision Meets Empathy in Post-Transformation CX

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by Editor0468
The CRM Renaissance: From transformation to usefulness By Jon Pollard, Head of Strategy at Precision Marketing agency, RAPP UK “We’ve just spent a lot of...
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CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration

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by Editor0504
In an era where enterprise agility and automation define competitive advantage, seamless infrastructure orchestration has become a cornerstone of superior Customer Experience (CX). VergeIO, widely...
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Agentic AI for Enterprise CX: Moving From Hype to ROI with Alan Ranger of NiCE Cognigy

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by Editor0416
The landscape of Customer Experience (CX) has undergone a seismic shift in the last three decades. We have, in fact, moved from the early days...
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AI Skills Gap: CX Leaders’ 2025 Playbook to Bridge It Fast

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by Editor0361
Bridging the AI Skills Gap: CX Leaders’ Urgent Playbook for 2025 Imagine your star CX agent stares blankly at an AI prompt during a crisis...
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Retention Leaks Kill CX: Fix Leadership Before AI Fails

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by Editor0139
Why CX Battles Start at the Top: Leadership Fixes Retention Leaks Before AI Scales Them Financial services leaders face a harsh reality. Customers switch banks...
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CX 2026: Trust, AI Balance & Rising Expectations from Sogolytics Index

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by Editor0368
The New CX Imperative: Trust, Transparency, and Technology in Balance for 2026 When was the last time you stayed loyal to a brand after a...
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Beauty CX 2026: Education and Sustainability as the New Trust Currency

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by Editor0356
The Future of Aesthetic & Beauty: Why Education and Sustainability Are the New Currency of Customer Experience in 2026 By Shanna Bynes Bradford, LME, MA,...