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CX in 2026CXQuest ExclusiveExpert OpinionsThought Leaders

CRM Renaissance: Precision Meets Empathy in Post-Transformation CX

EditorDecember 18, 2025December 18, 2025
by EditorDecember 18, 2025December 18, 20250673
The CRM Renaissance: From transformation to usefulness By Jon Pollard, Head of Strategy at Precision Marketing agency, RAPP UK “We’ve just spent a lot of...
AI empathy CRMCRM trendsCRM usefulnessCustomer ExperienceCX metricsdo say wait frameworkguest postJon PollardMonzo CXpost-transformation CRMRAPP UKTrainline delaysWise personalization

BSM India Experience Store: Rethinking Industrial CX in India

EditorOctober 16, 2026October 16, 2026
by EditorOctober 16, 2026October 16, 20260

Logitech local manufacturing in India: The Customer Experience Test

EditorOctober 15, 2026October 15, 2026
by EditorOctober 15, 2026October 15, 20260

Portrait of Many Faces: IIT Madras and Learner Experience

EditorOctober 15, 2026October 15, 2026
by EditorOctober 15, 2026October 15, 20260

Global Skills Mobility: Can GSMAI Build India’s Trusted Talent Ecosystem?

EditorOctober 13, 2026October 13, 2026
by EditorOctober 13, 2026October 13, 20260

VergeOS 26.2: VMware Migration, Clustering and Edge

EditorOctober 13, 2026October 13, 2026
by EditorOctober 13, 2026October 13, 20260

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