Category : Customer Experience (CX)

AI in CXCustomer Experience (CX)CX TechnologyDigital TransformationReal Estate CX

Sales AI Assistant: How DRA Homes Is Transforming Real Estate CX with Multilingual AI

Editor
by Editor0342
At the CREDAI Chennai Fairpro exhibition, DRA Homes launched the city’s first multilingual Virtual Sales AI Assistant. The tool provides instant project information, configuration details,...
Business StrategyCustomer Experience (CX)Digital TransformationLeadershipSaaS

Chief Revenue Officer: Freshworks Appoints Ian Tickle to Unify Global Sales and CX Strategy

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by Editor0325
Freshworks has promoted Ian Tickle to Chief Revenue Officer, unifying global sales, customer success, and customer experience. Why Are CX Leaders Watching Sales Org Structures...
Artificial IntelligenceCustomer Experience (CX)Digital TransformationSupply Chain & Logistics

Transportation and Logistics: Practical Ways AI Is Improving Efficiency and Customer Experience

Editor
by Editor0257
A new analysis on CXQuest.com explores how AI is transforming transportation and logistics efficiency while improving customer and employee experiences. Practical Ways AI Is Improving...
AI in CXCustomer Experience (CX)Customer Experience DesignCX LeadershipCX Strategy & LeadershipCX TransformationCXQuest ExclusiveInterviewLeadership InterviewsThought LeadershipWellness Experience (Wellness EX)

Wellness Experience Design: How Dr Neeru Jain Orchestrates Transformative CX in Luxury Retreats

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by Editor0582
Can Wellness CX Be Designed Like a Five-Star Product? Have you ever checked into a luxury retreat expecting transformation— only to receive a generic spa...
Customer Experience (CX)CX StrategyDigital TransformationTechnology

Ookla Acquisition: How Accenture Is Transforming Network Intelligence for CX and AI

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by Editor0337
Accenture has entered an agreement to acquire Ookla, the global leader in network intelligence and connectivity analytics. The portfolio includes Speedtest, Downdetector, Ekahau, and RootMetrics....
Customer Experience (CX)Digital TransformationEnterprise TechnologySecurity & Identity

Hexnode IdP: Unifying Identity, Device Trust, and Zero Trust Security for Modern CX

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by Editor0302
The launch of Hexnode IdP deserves attention. Ever watched a new employee wait three days for system access? HR completes onboarding on day one.IT provisions...
AI in CXCustomer Experience (CX)CX StrategyDigital TransformationLeadership

Who Owns CX in 2026? Governance Models, AI Gaps, and Cross-Functional Strategy

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by Editor0552
Who Owns CX in 2026? Why “It Depends” Is the Only Honest Answer Picture this. Your marketing team just launched a bold campaign.Sales celebrates a...
Customer Experience (CX)Retail CXStrategyTrends

Milan FW26: 6 Strategic Lessons for CX Leaders from Fashion’s Boldest Week

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by Editor0244
Milan Fashion Week Fall/Winter 2026 (Milan FW26): 6 Key Takeaways CX Leaders Shouldn’t Ignore The lights dim. Cameras flash. A fake museum rises inside Palazzo...
Customer Experience (CX)Digital TransformationStrategyTech TrendsTrendsUtilities

Advanced Metering Infrastructure: How Genus Power’s 26M Smart Meter Milestone Redefines Utility CX Strategy

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by Editor0357
CXQuest.com recently examined how Genus Power crossed 26 million smart meter deployments worldwide. The milestone is not just scale. It reflects operational maturity in Advanced...
Customer Experience (CX)Experience DesignHospitality CXStrategyTravel & Tourism

Mitsui Garden Hotel Sapporo Reopens with Experience-Led Transformation Strategy

Editor
by Editor0186
On February 1, 2026, Mitsui Garden Hotel Sapporo reopened after a full transformation led by Mitsui Fudosan Co., Ltd. and Mitsui Fudosan Hotel Management Co.,...