ISG Star of Excellence: Recognizing CX Leadership in 2025
The latest insights from the 2025 ISG Star of Excellence Awards underscore critical trends and lessons in customer experience (CX) and employee experience (EX) that...
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New Aadhaar App: Enhanced Privacy, Selective Sharing & Offline Verification Features
UIDAI’s New Aadhaar App: Revolutionizing Offline Verification for Enhanced Privacy and User Control In today’s fast-evolving customer experience (CX) landscape, security and privacy are paramount....
New Labour Codes in India: Impact on CX and EX Leaders
Navigating the New Labour Codes: What India’s Workforce Reform Means for CX and EX Leaders Across India’s technology corridors this week, a common conversation echoed...
Astro Malaysia High Availability Success: 99.99% Uptime for SAP and Oracle
Astro Malaysia ‘s journey to ensuring 99.99% uptime for its critical SAP and Oracle operations highlights a real-world customer experience (CX) and employee experience (EX)...
SUNROOOF: Redefining Wellness Lighting for Indian Urban Spaces
SUNROOOF: Revolutionizing Wellness Lighting in India’s Urban Spaces Many customer experience (CX) and employee experience (EX) professionals understand that environment shapes mood, productivity, and well-being....
AI-driven Resolution Platform: Zendesk and Microsoft 365 Employee Service
Zendesk’s expanded integration with Microsoft 365 brings a new era of AI-powered employee service, redefining how IT, HR, and Finance teams deliver support. This collaboration...
Organizational Complexity: Freshworks Study Unveils Its Impact on CX and EX Performance
How Organizational Complexity Is Silently Burning a Hole in Your CX and EX Budget Imagine your teams spending nearly a full workday every week untangling...
Enterprise AI: Secure and Scale CX and EX Innovation
Securing the AI Agent Boom: Overcoming CX and EX Challenges in Enterprise AI Adoption The rapid rise of AI agents across enterprises heralds a new...
Azul Systems: Strategic Investment Fueling Next-Gen Enterprise CX and EX
Customer experience (CX) and employee experience (EX) in enterprise environments face growing technology challenges as companies scale and innovate. When mission-critical applications lag or fail,...
Buffalo Trace Distillery — Leading Kentucky Bourbon Brand
Buffalo Trace enters into India with its immersive pop-up experience marks a significant milestone in the global expansion of premium distilleries. For CX and EX...