World-Wise Leadership: CX Capability Global Teams Can’t Ignore
Why World-Wise Leadership Is Becoming a CX Capability—Not an HR Nice-to-Have What happens when a global CX promise breaks down overnight? A customer in Tokyo...
Author : Editor
Flipkart Jane Duke Appointment Boosts CX Governance
Flipkart Jane Duke Appointment as Chief Ethics & Compliance Officer Imagine you’re a CX leader at a scaling e-commerce firm. Your teams scramble amid ethics...
Trust-First AI in Customer Experience: Lessons CX Leaders Can Learn from India’s Creative Economy Debate
When AI Scales Faster Than Trust: What CX Leaders Can Learn from India’s Creative Economy Debate This article explores why Trust-First AI in Customer Experience...
Zomato’s Road Safety Initiative: Redefining Experience-Led Safety in Last-Mile CX
When Safety Becomes Experience: What Zomato’s Road Safety Initiative Teaches CX Leaders About Trust at Scale Imagine this. It’s 9:30 p.m. The rain has turned...
Rohith Reji and the Rise of Silent Infrastructure Shaping India’s Next CX Leap
Why India’s Next CX Leap Will Be Built by Silent Infrastructure Players When customer experience conversations happen in boardrooms, they usually revolve around interfaces—apps, chatbots,...
Product-Led CX Growth: How SUNROOOF Reached ₹15 Cr Without Paid Ads
How SUNROOOF Crossed INR 15 Crore Without Paid Advertising What CX Leaders Can Learn From Product-Led CX Growth: What happens when the product becomes your...
Digital Public Infrastructure: CX Lessons from India’s Scale
India’s Digital Public Infrastructure: What CX Leaders Can Learn from a Nation-Scale Customer Experience Ever tried onboarding a customer in minutes—without paperwork, branch visits, or...
Robotic Telesurgery: Trust, Ethics, and Experience at Scale
When Care Travels Faster Than Doctors: What Robotic Telesurgery Teaches CX Leaders About Trust, Scale, and Responsibility Healthcare is no longer confined to hospitals—or even...
Katie Stabler on CX Movements: An Exclusive Interview
Imagine a frustrated customer mid-journey with your brand. An AI chatbot promises quick resolution. But loops endlessly on scripted responses, eroding trust and spiking churn...
AI Impact Summit 2026: Why Customer Experience Leaders Should Pay Close Attention
The India AI Impact Summit 2026, scheduled for February 19–20, 2026, at Bharat Mandapam, New Delhi, marks a pivotal moment in the global AI narrative....