Exotel’s FY25 Snapshot: AI-Led CX, Profitability and Global Scale
Exotel’s FY25 performance snapshot reads like a boardroom moment every CX leader recognises. The dashboards finally shift from red to green, the CFO stops asking...
Author : Editor
HCG Cancer Centre’s Blood Club Conclave Redefines Patient Experience Through Innovation and Empathy
Designing the Human-Centric Cure: How HCG Cancer Centre Is Reimagining Experience Through Innovation and Empathy When a young father in Kolkata heard the word “leukemia,”...
Rocketlane Customer Experience Redefined: A Conversation with CEO Srikrishnan Ganesan
In today’s fast-evolving business landscape, Customer Experience (CX) has quickly become the ultimate differentiator — and few leaders embody this evolution better than Srikrishnan Ganesan,...
MVP to MVX: Zoho’s Prashanth Krishnaswami Redefines Customer Experience
Interview Feature with CX Quest Imagine reaching out to customer support in 2025: an AI-driven chatbot greets you instantly, but it fails to understand the...
Zoho WorkDrive: Revolutionizing CX Collaboration and Intelligent Workflows
Picture this: a marketing team scattered across continents, juggling documents, emails, and voice notes while a project deadline looms. The chatbot pings with updates, half...
AM Green–Mitsui MoU: Green Aluminum’s CX Leadership Blueprint
How Purpose-Driven Partnerships Like AM Green–Mitsui Redefine Customer Experience in the Age of Decarbonization Imagine standing before a vast aluminum smelter powered entirely by the...
Google Cloud-Palo Alto Networks Deal: Securing AI-Driven CX
Picture this: Your CX team launches a shiny AI chatbot during Black Friday rush. Customers rave at first. Then, a sly prompt injection slips through....
Powerhouse Engines and Ramco Systems: Redefining Aviation MRO Experience Through Digital Transformation
Soaring Beyond Silos: How Powerhouse Engines and Ramco Systems Redefined the Maintenance Experience in Aviation MRO Picture this: inside a bustling aircraft hangar on a...
Customer Experience in 2026: 4 AI Shifts Every Leader Must Know
Customer Experience in 2026: What Changes When AI Becomes Accessible to Everyone By Fraser Dunk, Certified Customer Experience Professional (CCXP) AI has arguably been at...
Minivet AI: Flipkart’s GenAI Bet to Redefine Customer Experience in E-commerce
Ever watched AI quietly derail—or redefine—a customer journey before your eyes? That invisible revolution is no longer hypothetical. It’s unfolding now, in India’s booming digital...