Crimzon: Sonali Dalwani on Comfort, Craft, Customer Connection
Where Comfort Meets Couture: Reimagining CX in Luxury Footwear with Crimzon At the crossroads of elegance and empathy lies an experience that redefines luxury —...
Tag : personalization
CX Tech ROI: Consumer & Retail Leaders Reimagining CX
From Data Disconnects to Dynamic Experiences: How Consumer & Retail Leaders Are Reimagining CX Through Tech Investments (CX Tech ROI) In today’s hyper-competitive market, customer...
Retail CX Excellence: A Blueprint for Seamless Customer Journeys
Scaling Customer Experience: A Blueprint for Retail Success and Retail CX Excellence In today’s dynamic retail environment, exceptional customer experience (CX) fuels loyalty and growth....
Santanu Guha Roy on Exceptional CX in Hospitality
Santanu Guha Roy’s Vision for Elevating Customer Experience in Hospitality Santanu Guha Roy, the General Manager of Hotel Holiday Inn Kolkata Airport, offers a compelling...
Quantum Computing Breakthrough: Excels Customer Experience
Jiwon Yun, Kai-Niklas Schymik, Margriet Van Riggelen, and Hans Bartling The team of researchers (from left to right): Jiwon Yun, Kai-Niklas Schymik, Margriet van Riggelen,...
Customer Experience in Global Economy: Adapting Shifting Trends
The Future of Customer Experience in Global Economy that is Transforming As the world economy shifts, customer experience (CX) plays a pivotal role in shaping...
B2B Branding Trends: AI and Human Connection Balancing Act
B2B Branding Trends: Merging Human Touch with AI Innovation In 2025, as artificial intelligence (AI) dominates conversations, B2B brands face a unique challenge. The need...
Sweden Crime and Immigration: A CX Perspective
Sweden Crime and Immigration Challenges: A CX Perspective on Balancing Stakeholder Expectations Sweden’s recent struggles with crime and immigration policies provide an insightful case study...
Global Citizen Elevates Customer Experience by Collective Action
Transforming Engagement Through Collective Action: A Comprehensive CX Strategy of Global Citizen As 2024 draws to a close, Global Citizen’s year of transformative actions and...