Santanu Guha Roy on Exceptional CX in Hospitality
Santanu Guha Roy’s Vision for Elevating Customer Experience in Hospitality Santanu Guha Roy, the General Manager of Hotel Holiday Inn Kolkata Airport, offers a compelling...
Tag : personalization
Quantum Computing Breakthrough: Excels Customer Experience
Jiwon Yun, Kai-Niklas Schymik, Margriet Van Riggelen, and Hans Bartling The team of researchers (from left to right): Jiwon Yun, Kai-Niklas Schymik, Margriet van Riggelen,...
Customer Experience in Global Economy: Adapting Shifting Trends
The Future of Customer Experience in Global Economy that is Transforming As the world economy shifts, customer experience (CX) plays a pivotal role in shaping...
B2B Branding Trends: AI and Human Connection Balancing Act
B2B Branding Trends: Merging Human Touch with AI Innovation In 2025, as artificial intelligence (AI) dominates conversations, B2B brands face a unique challenge. The need...
Sweden Crime and Immigration: A CX Perspective
Sweden Crime and Immigration Challenges: A CX Perspective on Balancing Stakeholder Expectations Sweden’s recent struggles with crime and immigration policies provide an insightful case study...
Global Citizen Elevates Customer Experience by Collective Action
Transforming Engagement Through Collective Action: A Comprehensive CX Strategy of Global Citizen As 2024 draws to a close, Global Citizen’s year of transformative actions and...
Amazon Case Study: Amazon’s Seamless Shopping Experience
Amazon Case Study: Revolutionizing Retail: How Amazon’s Customer-Centric Approach Redefined Online Shopping Executive Summary This Amazon case study examines how Amazon’s relentless focus on customer...
Real-Time Customer Experience: United Airlines’ Success Story
Case Study: United Airlines – Harnessing Real-Time Data for Exceptional Customer Experience Introduction In an era where customer expectations for seamless experiences are skyrocketing, businesses...
HOTLIST 2024: Customer Experience Innovation
CX Case Study: HOTLIST 2024 – A Masterclass in Customer-Centric Innovation HOTLIST 2024 redefined how the tourism sector engages customers by integrating personalization, innovation, and...