Tag : generative AI

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Voice-First AI in Customer Service: The True Future of Enterprise CX

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by Editor079
Editor’s Note By the CXQuest Editorial Team As enterprises continue to explore the boundaries of AI-powered customer service, the debate between chatbots and voice-first interfaces...
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Minivet AI: Flipkart’s GenAI Bet to Redefine Customer Experience in E-commerce

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by Editor087
Ever watched AI quietly derail—or redefine—a customer journey before your eyes? That invisible revolution is no longer hypothetical. It’s unfolding now, in India’s booming digital...
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Agentic AI for Enterprise CX: Moving From Hype to ROI with Alan Ranger of NiCE Cognigy

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by Editor0105
The landscape of Customer Experience (CX) has undergone a seismic shift in the last three decades. We have, in fact, moved from the early days...
CXQuest ExclusiveExpert OpinionsThought Leaders

AIphemeral: Ben Rothman on the Real-Time Future of Customer Experience

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by Editor0297
The Future of Customer Experience Is AIphemeral: Embracing Real-Time, Personalized AI Interactions In today’s fast-paced business environment, customer experience (CX) teams face relentless challenges. Customers...
CXQuest ExclusiveExpert OpinionsInterviewThought Leaders

Fractional AI teams: Revolutionizing enterprise innovation through India’s top 3% talent

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by Editor0200
The landscape of artificial intelligence has fundamentally shifted from experimental labs to boardroom imperatives, yet the challenge of assembling world-class AI talent remains one of...
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AWS Innovation Hub to Transform Cloud and AI Landscape

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by Editor0333
AWS Innovation Hub: Revolutionizing Digital Transformation Through Cutting-Edge Technology and Strategic Partnerships Amazon Web Services (AWS) has officially opened its groundbreaking AWS Innovation Hub in...
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Tiger Analytics Enterprise AI Partner Win Redefines CX Strategy

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by Editor0591
CX Transformation Through Enterprise AI: Tiger Analytics Named 2025 Databricks Enterprise AI Partner of the Year In today’s rapidly evolving business landscape, customer experience (CX)...