Piped Natural Gas: India’s LPG Crisis Drives CX Innovation
India’s Energy Crisis Spurs a CX Inflection: Piped Natural Gas as a Resilience Strategy India’s energy ecosystem is confronting a structural stress test. Disruptions to...
Tag : digital transformation
Income Tax Act Overhaul: CX Lessons in Simplification
From Compliance to Experience: CX Lessons from India’s Income Tax Act 2025 What happens when a system built for enforcement is redesigned for experience? With...
Context First: Mohit Jamwal of Exotel on the Future of AI-Driven Customer Engagement
Across global markets, customer experience is undergoing a structural shift driven by artificial intelligence, automation, and real-time engagement technologies. Enterprises are moving beyond traditional omnichannel...
Production Intelligence is Shaping CX in AVGC-XR
Bridging Production Intelligence and CX: IICT and Gativedhi’s Strategic Collaboration The Indian Institute of Creative Technologies (IICT) has partnered with Gativedhi Technologies Pvt. Ltd. to...
Project SnowWork Signals Shift to AI-Driven CX Execution
Snowflake Introduces Autonomous AI Platform to Bridge Insight-to-Action Gap has announced the research preview of Project SnowWork, an autonomous enterprise AI platform designed to enable...
Accenture and Databricks Signal Shift to Scaled Enterprise AI
Accenture and Databricks Expand Partnership to Scale Enterprise AI Adoption Accenture and Databricks have expanded their long-standing collaboration to accelerate the adoption of enterprise-scale AI...
Real Estate Operations: Vertical AI Platforms Redefine CX
VerbaFlo Secures Funding to Scale AI-Driven Customer Engagement in Real Estate VerbaFlo, a conversational AI platform focused on residential real estate, has raised $7 million...
Customer Trust Infrastructure: Why CX Leaders Must Engineer Trust, Not Just Measure Experience
Customer experience investments are rising—but trust is falling. A new framework, Customer Trust Infrastructure, explains why. It shifts focus from touchpoints to systems, revealing how...
Aviation Policy is Redefining Passenger Experience
India’s Aviation Regulator Moves to Standardize Passenger Experience at Scale India’s Ministry of Civil Aviation has introduced a set of directives aimed at strengthening passenger...
Adobe and NVIDIA Partnership Shifts AI-Driven CX Workflows
Adobe and NVIDIA Expand AI Collaboration to Reshape Content-Driven CX Adobe and NVIDIA have announced a strategic expansion of their long-standing partnership, focused on advancing...