AI Agents to Agentic AI: The New Frontier of CX Transformation
From AI Agents to Agentic AI: Transforming CX Workflows for 2026 Excellence Picture this: CX leader Sarah stares at her dashboard at 2 AM. Siloed...
Tag : digital experience
Minivet AI: Flipkart’s GenAI Bet to Redefine Customer Experience in E-commerce
Ever watched AI quietly derail—or redefine—a customer journey before your eyes? That invisible revolution is no longer hypothetical. It’s unfolding now, in India’s booming digital...
AIphemeral: Ben Rothman on the Real-Time Future of Customer Experience
The Future of Customer Experience Is AIphemeral: Embracing Real-Time, Personalized AI Interactions In today’s fast-paced business environment, customer experience (CX) teams face relentless challenges. Customers...
Content Optimization for Smarter Digital Experiences
AI Agent Integration for Content Optimization & Governance Artificial intelligence (AI) is revolutionizing how organizations manage, optimize, and govern their digital content. Specifically, AI agent...
Digital Employee Experience Tools Transform Your Workplace
Modern work feels fast, messy, and thrilling. Yet, without smart tools, it quickly frustrates employees and customers alike. This shows how digital employee experience (DEX)...
Customer Experience at Netskope: Powering Business Success
Powering Success Through Experience: How Netskope Delivers World-Class Customer Experience In today’s fast-changing digital world, great products alone are not enough. Companies need reliable partners...
Formula E Fan Engagement: Infosys AI Boost
Infosys and Formula E Supercharge Fan Engagement with AI Infosys and Formula E have launched an exciting partnership. They unveiled an AI-powered Stats Center. This...
Agentic Automation: How UiPath Transforms Customer Experience
How UiPath’s Agentic Automation is Transforming Customer Experience (CX) In today’s fast-paced digital world, customer experience (CX) defines business success. Companies must constantly innovate to...
Mahashivratri: JioHotstar’s CX Revolution in Live Experience
JioHotstar’s Mahashivratri: A CX Masterclass in Blending Faith with Future Customer experience (CX) is evolving rapidly. Technology is shaping interactions in ways never seen before....