JPMorgan Chase’s $1.5 Trillion Security and Resiliency Initiative: What CX and EX Leaders Need to Know When was the last time your customers questioned whether...
The Evolving Role of Customer Experience (CX): From Differentiator to Driver of Intelligent Automation In today’s hyper-connected world, Customer Experience (CX) is no longer a...
Freshworks just launched a new partner program. This program aims to improve customer experiences. It also expands reseller and services offerings. Uncomplicated service software is...
Jiwon Yun, Kai-Niklas Schymik, Margriet Van Riggelen, and Hans Bartling The team of researchers (from left to right): Jiwon Yun, Kai-Niklas Schymik, Margriet van Riggelen,...