Tag : AI Orchestration

AI & AutomationCustomer Experience (CX)CX TechnologyDigital TransformationEnterprise Software

Genesys’ Agentic Virtual Agent: From Conversational AI to Autonomous Enterprise CX

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by Editor0116
From Conversations to Outcomes: Why Genesys’ Agentic Virtual Agent Signals a Turning Point for Enterprise CX Ever watched a customer do everything right—use self-service, explain...
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Agentic AI in CX: Richard Smullen on Orchestrating Secure, Scalable, and Human-Centric Experiences

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by Editor099
Imagine your customer opens a support chat to resolve a payment glitch—and instead of a quick fix, the bot loops generic responses, escalating frustration. Now...
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Agentic AI for Enterprise CX: Moving From Hype to ROI with Alan Ranger of NiCE Cognigy

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by Editor0404
The landscape of Customer Experience (CX) has undergone a seismic shift in the last three decades. We have, in fact, moved from the early days...
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Genesys and Scaled Cognition Partner to Power Reliable Agentic AI in CX

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by Editor0620
Agentic AI Meets Experience Orchestration: Inside the Genesys and Scaled Cognition Partnership That’s Redefining CX Reliability Customer experience leaders have long pursued a delicate balance...
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UiPath Partnerships: Orchestrating Agentic AI for CX and EX

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by Editor0903
UiPath Partnerships For Multi-Cloud AI Revolution: How Strategic Partnerships Are Reshaping Enterprise Customer Experience Picture this scenario: Your company’s customer service team receives thousands of...
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Genesys Cloud AI Studio: Agentic AI Revolutionizing CX

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by Editor0794
Genesys Cloud AI Studio: The Dawn of Autonomous Customer Engagement Customer experience professionals face unprecedented challenges today. Meanwhile, artificial intelligence continues evolving at breakneck speed....
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UiPath Unveils Agentic Automation Platform

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by Editor0569
UiPath’s Game-Changing Leap into Agentic Automation: A CX Perspective The landscape of enterprise automation is evolving rapidly. Yet many organizations still face serious hurdles while...
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Avaya: AI Orchestration in CX is Revolutionizing Contact Centers

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by Editor0782
AI Orchestration study by Avaya: The Game-Changer for Customer Experience in Contact Centers In the fast-evolving world of customer experience (CX), artificial intelligence (AI) is...