Zendesk and AWS: AI-Powered Contact Center Revolution
Zendesk and AWS Unite: Rescuing Contact Centers from AI Chaos Imagine a contact center agent juggling five screens. One shows customer history. Another tracks tickets....
Tag : AI automation
AI Trends Shaping Marketing and Customer Experience in 2026
Cro Metrics 2026 Predictions By Gwen Hammes, Co-CEO at Cro Metrics 1. Consumers Draw Deliberate Lines Between AI Delegation and Personal Experience Consumers will become...
Multiplayer AI: Not as a Bot but a Collaborative Team Member
When AI Support Stops Being a Bot and Starts Being a Team Member – By Alix Gallardo, Co-founder of Invent Support today is already multiplayer:...
Resolution Platform: Transforming CX with Zendesk’s AI Innovation
Zendesk’s latest AI advancements in the Resolution Platform are transforming customer and employee service worldwide, including Indian markets. This article explores how Zendesk’s new AI...
Revenue intelligence in CRM: An Exclusive Interview with Vanaja Kesary, MD, Riveron
In the dynamic and increasingly complex world of business, the need for intelligent, data-driven decision-making has never been greater. Organizations strive to unlock predictable and...
Freshservice Benchmark Report 2025: How AI, Simplicity, and Empathy Are Redefining CX and EX
The Experience Convergence: How AI, Simplicity, and Empathy Are Redefining the Future of Work According to Freshservice Benchmark Report Ever noticed how the smallest tech...
Copado Leads AI-Powered DevOps Revolution in India
Copado’s India Expansion: How AI-Powered DevOps is Transforming Customer Experience in Enterprise Ecosystems When Copado announced its new regional headquarters in Jaipur, it wasn’t just...
Unified Endpoint Management: Empowering Seamless Security and Productivity
Hexnode’s Strategic Expansion Into Enterprise Security: Transforming Customer Experience Through Unified Endpoint Management Hexnode, the enterprise software division of Mitsogo Inc., has made significant moves...
Fusion CX Innovation: Bengaluru AI-Powered Facility
Fusion CX Innovation Strengthens India Delivery Network with New 350+ Seat, 15,260 sq. ft. Bengaluru Facility The customer experience (CX) landscape is rapidly evolving. Moreover,...