Category : Technology & Innovation

Customer Experience (CX)Education & Future SkillsEmployee ExperienceStrategy & TrendsTechnology & Innovation

NASA Citizen Scientists: What CX Leaders Can Learn from Chandigarh University’s Asteroid Discovery

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by Editor091
When Universities Act Like Platforms: What CX Leaders Can Learn from India’s New NASA Citizen Scientists Imagine this.A student opens a grainy telescope image at...
CX LeadershipCX StrategyEnterprise TransformationIndustry TrendsTechnology & Innovation

SFDR Breakthrough: What India’s Missile Tech Teaches CX Leaders About Speed and Systems

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by Editor0109
What India’s SFDR Missile Breakthrough Teaches CX Leaders About Speed, Systems, and Strategic Experience Design A familiar leadership moment: when the system almost fails Picture...
CX StrategyDigital TransformationLeadershipTechnology & Innovation

GaN and Strategic Capability: What CX Leaders Can Learn from India’s Breakthrough

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by Editor0558
From Denial to Differentiation: What India’s GaN Breakthrough Teaches CX Leaders About Building Strategic Capability A familiar scenario: does this sound like your Monday morning?...
B2B CXCustomer Experience (CX)CX StrategySustainabilityTechnology & Innovation

bitBiome–Tojo Vikas: What This Biotech Partnership Means for CX-Led Sustainable Manufacturing

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by Editor0834
When Biotechnology Meets Customer Experience: What the bitBiome–Tojo Vikas Collaboration Signals for CX Strategy in Sustainable Manufacturing Imagine this scenario. A global fragrance brand promises...
Customer Experience (CX)CX StrategySmart CitiesTechnology & InnovationUtilities

Smart Water Metering: How Utilities Are Rebuilding Trust, CX, and Revenue

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by Editor0138
From Billing to Belief: Why Smart Water Metering Is Becoming a CX Imperative for Utilities Ever opened your water bill and thought, “This can’t be...
Automotive CXCX StrategyCX TrendsRisk & ComplianceTechnology & Innovation

Tulip Innovation: Why Battery Patent Disputes Are Now a CX Risk

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by Editor0456
When Battery Patents Hit the Customer Journey: What the Tulip–Sunwoda–KTC Case Means for CX Leaders Imagine this scenario. Your CX dashboard looks healthy.NPS is steady.Your...
CX StrategyDigital ExperienceFintechTechnology & Innovation

Rohith Reji and the Rise of Silent Infrastructure Shaping India’s Next CX Leap

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by Editor0150
Why India’s Next CX Leap Will Be Built by Silent Infrastructure Players When customer experience conversations happen in boardrooms, they usually revolve around interfaces—apps, chatbots,...
CX StrategyCX Strategy & LeadershipDigital TransformationTechnology & Innovation

Digital Public Infrastructure: CX Lessons from India’s Scale

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by Editor0376
India’s Digital Public Infrastructure: What CX Leaders Can Learn from a Nation-Scale Customer Experience Ever tried onboarding a customer in minutes—without paperwork, branch visits, or...
Artificial IntelligenceCustomer Experience (CX)CX Strategy & LeadershipDigital TransformationEvents & WebinarNewsTechnology & Innovation

AI Impact Summit 2026: Why Customer Experience Leaders Should Pay Close Attention

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by Editor0479
The India AI Impact Summit 2026, scheduled for February 19–20, 2026, at Bharat Mandapam, New Delhi, marks a pivotal moment in the global AI narrative....