Category : Digital Transformation

CX StrategyDigital TransformationIndustry Trends

Trends Transforming Education, Business, and Service CX

Editor
by Editor0129
A new CXQuest.com analysis explores the major trends transforming education, business, and service industries—and why CX leaders must rethink how experiences are designed, delivered, and...
AI in CXCustomer Experience (CX)CX TechnologyDigital TransformationReal Estate CX

Sales AI Assistant: How DRA Homes Is Transforming Real Estate CX with Multilingual AI

Editor
by Editor0250
At the CREDAI Chennai Fairpro exhibition, DRA Homes launched the city’s first multilingual Virtual Sales AI Assistant. The tool provides instant project information, configuration details,...
CX StrategyCX TrendsDigital Transformation

AWWA Partners with Amazon India to Empower Women Entrepreneurs from Army Families

Editor
by Editor0285
Announced during the International Women’s Day celebrations at Amazon’s ElevateHER event, the MoU aims to onboard hundreds of AWWA women entrepreneurs onto Amazon.in by 2029...
AI in CXCX StrategyCX TechnologyDigital Transformation

AI Data Cloud: How Wakefit and Snowflake Are Transforming Customer Experience with Unified AI

Editor
by Editor0184
Direct-to-consumer brand Wakefit is accelerating its AI-first transformation with Snowflake’s AI Data Cloud. The goal is simple: unify data, automate intelligence, and deliver faster customer...
Business StrategyCustomer Experience (CX)Digital TransformationLeadershipSaaS

Chief Revenue Officer: Freshworks Appoints Ian Tickle to Unify Global Sales and CX Strategy

Editor
by Editor0213
Freshworks has promoted Ian Tickle to Chief Revenue Officer, unifying global sales, customer success, and customer experience. Why Are CX Leaders Watching Sales Org Structures...
AI in CXCX TechnologyDevOps & ObservabilityDigital Transformation

Agentic Observability: How New Relic’s Agentic Platform Is Transforming AI-Driven Operations

Editor
by Editor0232
At the developer event New Relic Advance, New Relic introduced its Agentic Platform, a no-code environment for building and governing AI agents directly within observability...
Artificial IntelligenceCustomer Experience (CX)Digital TransformationSupply Chain & Logistics

Transportation and Logistics: Practical Ways AI Is Improving Efficiency and Customer Experience

Editor
by Editor0158
A new analysis on CXQuest.com explores how AI is transforming transportation and logistics efficiency while improving customer and employee experiences. Practical Ways AI Is Improving...
Cloud StrategyCX TechnologyDigital TransformationEnterprise AI

Enterprise Cloud Index: AI Drives Container Adoption but Silos and Shadow AI Create New Risks

Editor
by Editor0185
The Enterprise Cloud Index makes one point clear. AI innovation is accelerating faster than enterprise readiness. Is AI Quietly Reshaping Enterprise Infrastructure—and CX Along with...
AI in CXCX StrategyDigital TransformationTechnology

Hostinger Growth Story: How AI Agents Are Transforming Customer Experience for 4.6M Businesses

Editor
by Editor0216
How Hostinger ’s Agentic AI Strategy Is Redefining the Customer Experience for Online Businesses Imagine this scenario. A small business owner in Mumbai wants to...