Category : Digital Transformation

AI & AutomationCustomer Experience (CX)Digital TransformationEnterprise Technology

Oracle Fusion Cloud AI Agents: Redefining Intelligent Customer Experience at Scale

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by Editor0325
How Role-Based AI Agents Are Rewiring Customer Experience Inside Oracle Fusion Cloud Ever watched a promising customer journey stall because marketing didn’t know what sales...
Artificial IntelligenceCustomer Experience (CX)CX StrategyDigital TransformationE-Commerce

Breaking Silos with Hybrid AI: How E-Commerce CX Leaders Can Unify Journeys in 2026

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by Editor0125
Breaking Silos with Hybrid AI: The E-Commerce CX Revolution CX Leaders Can’t Ignore Imagine this: You’re a CX head at a mid-sized e-commerce firm. Your...
AI & AutomationCX TechnologyDigital TransformationEnterprise Innovation

Full-Stack Edge AI: How Microchip Is Reshaping Real-Time CX Intelligence

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by Editor090
How Edge AI Is Quietly Rewriting Customer Experience Strategy Why Microchip’s Full-Stack Edge AI Push Matters to CX and EX Leaders Now Ever waited for...
CX StrategyDigital TransformationEnterprise AIHealthcare CX

Healthcare CX: How AI-Driven Workflow Orchestration Is Reshaping Healthcare Operations

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by Editor0333
When Healthcare CX Breaks Down at Scale, Can AI Orchestration Fix It? It’s 8:42 a.m. at a large healthcare payer.A provider is on hold, a...
AI & AutomationCX StrategyDigital TransformationEnterprise Experience (CX & EX)Enterprise Technology

Mastek’s Leeds Expansion: What It Signals for AI-Led CX in the UK

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by Editor076
Why Mastek’s Leeds Expansion Signals a Shift in AI-Led CX Delivery in the UK Ever been in a CX steering meeting where everyone agrees on...
AI & AutomationCustomer Experience (CX)CX TechnologyDigital TransformationEnterprise Software

Genesys’ Agentic Virtual Agent: From Conversational AI to Autonomous Enterprise CX

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by Editor0166
From Conversations to Outcomes: Why Genesys’ Agentic Virtual Agent Signals a Turning Point for Enterprise CX Ever watched a customer do everything right—use self-service, explain...
AI & AutomationCustomer Experience (CX)Digital TransformationEmployee ExperienceHealthcare Technology

AI-Led Digital Adoption: How Whatfix Is Redefining Clinician Experience in Healthcare

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by Editor0129
Whatfix Doubles Down on Healthcare: How AI-Led Digital Adoption Is Redefining Clinician Experience Ever watched a clinician fight software instead of caring for a patient?...
Customer Experience (CX)CX StrategyCX TechnologyData Privacy & TrustDigital Transformation

Blutic’s GTM Verification: Why Google-Approved Consent Is Now a CX Imperative

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by Editor096
Google-Verified Consent Is the New CX Battleground: What Blutic’s GTM Verification Certification Signals for CX & EX Leaders in India Imagine this. A returning customer...
CX LeadershipCX StrategyDigital TransformationTechnology & Internet Governance

ICANN85 in Mumbai: Why Internet Governance Now Shapes CX Strategy

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by Editor0145
ICANN85 in Mumbai: Why Internet Governance Is Becoming a CX Imperative for Digital Leaders Ever tried resolving a customer issue that spiraled across regions, languages,...
AI & AutomationCustomer Experience (CX)CX StrategyDigital TransformationEnterprise Technology

India’s GCCs: From Cost Centers to Global Innovation Engines

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by Editor0508
India’s GCCs Are No Longer Back Offices: They’re Becoming Global Innovation Engines Ever sat in a leadership review where the India GCC team presented faster...