Google Cloud-Palo Alto Networks Deal: Securing AI-Driven CX
Picture this: Your CX team launches a shiny AI chatbot during Black Friday rush. Customers rave at first. Then, a sly prompt injection slips through....
Category : CX in 2026
Minivet AI: Flipkart’s GenAI Bet to Redefine Customer Experience in E-commerce
Ever watched AI quietly derail—or redefine—a customer journey before your eyes? That invisible revolution is no longer hypothetical. It’s unfolding now, in India’s booming digital...
Zendesk Unleash Acquisition: Strategy & Trends Layout
How Zendesk’s Acquisition of Unleash Signals the Next Frontier in AI-First Employee Experience Imagine this: an employee in a growing fintech startup begins her day...
Agentic AI 2026: 6 Trends Transforming Enterprise CX Beyond Pilots
6 Agentic AI Trends Transforming Enterprise in 2026 By Stefan Ostwald, Co-founder and Chief AI Officer at Parloa In 2025, we witnessed the widespread adoption...
Agentic AI in CX: Avaya’s Trust-Building Strategies for 2026
Building Trust and Agility in the Age of Agentic AI: How Avaya Is Redefining CX for 2026 and Beyond Imagine a customer reaching out to...
CRM Renaissance: Precision Meets Empathy in Post-Transformation CX
The CRM Renaissance: From transformation to usefulness By Jon Pollard, Head of Strategy at Precision Marketing agency, RAPP UK “We’ve just spent a lot of...
CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration
In an era where enterprise agility and automation define competitive advantage, seamless infrastructure orchestration has become a cornerstone of superior Customer Experience (CX). VergeIO, widely...
AI Skills Gap: CX Leaders’ 2025 Playbook to Bridge It Fast
Bridging the AI Skills Gap: CX Leaders’ Urgent Playbook for 2025 Imagine your star CX agent stares blankly at an AI prompt during a crisis...
Retention Leaks Kill CX: Fix Leadership Before AI Fails
Why CX Battles Start at the Top: Leadership Fixes Retention Leaks Before AI Scales Them Financial services leaders face a harsh reality. Customers switch banks...
CX 2026: Trust, AI Balance & Rising Expectations from Sogolytics Index
The New CX Imperative: Trust, Transparency, and Technology in Balance for 2026 When was the last time you stayed loyal to a brand after a...