Chia: How Agentic AI Is Redefining Enterprise Customer Experience
Agentic AI in CX Strategy: Why Ramco Systems’ Chia Signals a Turning Point for Enterprise Experience Ever watched a customer repeat the same issue three...
Category : Customer Experience (CX)
Oracle Fusion Cloud AI Agents: Redefining Intelligent Customer Experience at Scale
How Role-Based AI Agents Are Rewiring Customer Experience Inside Oracle Fusion Cloud Ever watched a promising customer journey stall because marketing didn’t know what sales...
Breaking Silos with Hybrid AI: How E-Commerce CX Leaders Can Unify Journeys in 2026
Breaking Silos with Hybrid AI: The E-Commerce CX Revolution CX Leaders Can’t Ignore Imagine this: You’re a CX head at a mid-sized e-commerce firm. Your...
When AI Promises Everything but Delivers Friction: A CX Leader’s Guide to Fixing Broken Journeys
When AI Promises Everything but Delivers Friction: How CX Leaders Can Turn Agentic AI Into Real Customer Value Ever watched a customer bounce between a...
NDTV Masterstroke Art Awards 2026: What CX Leaders Can Learn About Human-Centered Experience Design
What CX Leaders Can Learn from the NDTV Masterstroke Art Awards 2026 About Designing Human-Centered Experiences Ever walked into an event expecting noise, hierarchy, and...
Genesys’ Agentic Virtual Agent: From Conversational AI to Autonomous Enterprise CX
From Conversations to Outcomes: Why Genesys’ Agentic Virtual Agent Signals a Turning Point for Enterprise CX Ever watched a customer do everything right—use self-service, explain...
AI-Led Digital Adoption: How Whatfix Is Redefining Clinician Experience in Healthcare
Whatfix Doubles Down on Healthcare: How AI-Led Digital Adoption Is Redefining Clinician Experience Ever watched a clinician fight software instead of caring for a patient?...
Blutic’s GTM Verification: Why Google-Approved Consent Is Now a CX Imperative
Google-Verified Consent Is the New CX Battleground: What Blutic’s GTM Verification Certification Signals for CX & EX Leaders in India Imagine this. A returning customer...
HCLTech’s 2026 Fortune Recognition: Why “Most Admired” Companies Win the Experience War
What CX and EX Leaders Can Learn from HCLTech’s 2026 Fortune Recognition A familiar CX leadership moment It’s 9:17 a.m.You’re staring at three dashboards that...
Google’s Bengaluru Expansion: What It Means for CX, EX, and Global Tech Strategy
Google’s Bengaluru Expansion: What a 20,000-Employee Bet Means for CX, EX, and the Future of Global Delivery A morning stand-up that suddenly feels… different It’s...