Google Gemini and the Rise of AI-Accelerated Cyberattacks
When AI Becomes the Attack Multiplier: What CX & EX Leaders Must Do Now You approve a new AI-powered productivity rollout on Monday.By Thursday, a...
Author : Editor
CleverTap Recognized as a Gartner Magic Quadrant Leader for Personalization Engines
When Personalization Stops Feeling Personal: What CleverTap ’s Gartner® Leader Position Signals for CX Leaders Ever opened an app that greets you by name—yet still...
Amazon Air: How Owning Logistics Became Amazon’s Boldest CX Strategy
When Control Becomes the Customer Experience: What CX Leaders Can Learn from Amazon Air Ever promised a customer something you technically could deliver—until a partner...
Crédit Agricole Italia: How Real-Time CX Journeys Are Transforming Modern Banking
How Real-Time Customer Journeys Are Rewriting Everyday Banking Experiences Silence is where modern customer journeys break. And it’s exactly what Crédit Agricole Italia set out...
SPARC Symposium: CX Lessons in Global Collaboration and AI Translation
When CX Silos Stall Innovation: What CX Leaders Can Learn from SPARC’s Global Research Collaboration International SPARC Symposium hosted by Amrita Vishwa Vidyapeetham in February...
Youth Eco Summit 2026: Why Responsible AI Is Now a CX Imperative
When Youth Questions AI, CX Leaders Should Listen What the Youth Eco Summit 2026 Signals for Responsible, Experience-Led Innovation Ever watched a new AI feature...
AI-Led Digital Transformation: What Mid-Market CX Leaders Can Learn from Mastek’s Rise
When AI Moves From Pilots to Power with AI-Led Digital Transformation: What Mastek’s Everest Group Recognition Signals for Mid-Market CX Leaders It’s Monday morning.Your CX...
Whisper World: Reinventing Advertising Through In-Content Storytelling
Whisper World India pioneers In-Content Advertising for non-skippable, high-impact brand storytelling across TV and digital. In today’s fast-evolving media landscape, where audiences have become experts...
Judgment-Centric AI: Enterprise CX Needs Decision-Grade Trust, Not Just Automation
When AI Must Earn the Right to Decide: Why Platforms Like Judgment-Centric AI Matter for CX and EX Ever watched an AI tool confidently give...
When AI Starts Deciding: What CX Leaders Must Do Before Journeys Break
When AI Stops Assisting—and Starts Deciding: What CX Leaders Must Do Next Ever watched a customer journey break in real time—handoffs missed, agents scrambling, a...