Author : Editor

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CX StrategyEducation & SocietyEnterprise Technology

Global Skills Mobility: Can GSMAI Build India’s Trusted Talent Ecosystem?

Editor
by Editor064
GSMAI aims to connect recruitment, skilling, language training and international employers in a more coordinated ecosystem. The real test is whether global skills mobility delivers...
CX TechnologyEnterprise Technology

VergeOS 26.2: VMware Migration, Clustering and Edge

Editor
by Editor055
VergeIO's VergeOS 26.2 release targets three barriers to VMware exit: migration speed, mission-critical Windows clustering, and remote-site infrastructure. Here is what enterprise technology leaders should...
Customer Experience (CX)CX TechnologyDigital Transformation

KONE Digital Experience Centre: Can Connected Buildings Deliver Better CX?

Editor
by Editor0132
KONE has inaugurated its Digital Experience Centre in Pune to demonstrate how digital configuration, equipment monitoring and service visibility can support customer experience across the...
Customer Experience (CX)CybersecurityDigital Risk & GovernanceDigital TrustDigital Trust & Ethics

Building Safer Digital Habits for Kids: Kaspersky, KidZania

Editor
by Editor0145
Kaspersky and KidZania India are turning children's cybersecurity education into an experiential CX challenge as smartphones and AI reshape the risks facing young users....
Automotive CXCustomer Experience (CX)CX Innovation

Mercedes-Maybach S 580e: The Future of Luxury CX in India

Editor
by Editor0101
Mercedes-Benz India's electrified Maybach shows how plug-in-hybrid technology, software, charging and first-class comfort are converging into a new luxury customer-experience model....
AI & CX TechnologyAI in CXBrand ExperienceBusiness StrategyCustomer Experience (CX)Customer-Centric StrategyCX StrategyEmployee ExperienceRetail CXStrategyTrust & Loyalty Strategy

Starbucks Customer Experience Turnaround: What Marketers Can Learn From Back to Starbucks

Editor
by Editor0223
Starbucks’ customer experience turnaround offers marketers a practical lesson in connecting brand promise with employee experience, physical spaces, digital convenience, loyalty and operational execution. Its...
Cloud & InfrastructureEnterprise Technology

VergeIO Expands to Europe: Infrastructure Simplification Becomes the Bigger Story

Editor
by Editor0174
VergeIO's EMEA expansion is more than a regional sales move. Its strategy combines local customer and partner capability with VergeOS, a platform designed to consolidate...
AI in CXCustomer Experience (CX)CX LeadershipCXQuest ExclusiveEnterprise TechnologyInterviewLeadershipLeadership InsightsLeadership Interviews

Solidroad AI Customer Support Training: Mark Hughes on Turning CX Insights Into Agent Action

Editor
by Editor0215
Solidroad co-founder and CEO Mark Hughes discusses how AI-powered customer support training can connect customer conversation insights with targeted training for human and AI agents....
AI & CX TechnologyAI in CXAI InfrastructureArtificial IntelligenceContact Center InnovationCustomer Experience (CX)Expert OpinionsLeadershipLeadership InsightsTechnology

AI Economics in the Contact Center: What a Four-H200 Test Revealed About Cost, Capacity and Risk

Editor
by Editor0312
AI economics in the contact center extends beyond token pricing. The Call Center Doctors’ four-H200 test with DeepSeek-V4.1-Flash examines GPU costs, capacity, latency, security, utilisation...
Cloud & InfrastructureCX LeadershipCX Strategy & LeadershipEnterprise TechnologyExecutive AppointmentLeadership

Parag Patel VergeIO CEO: Enterprise Virtualization Enters a New Infrastructure Cycle

Editor
by Editor0209
Parag Patel takes the CEO role at VergeIO as enterprises reassess virtualization, private cloud, infrastructure complexity, AI readiness, and the economics of data center modernization....