Author : Editor

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Culture Transformation in CX: Annette Franz on the Power of Employee and Customer Understanding

Editor
by Editor026
Imagine a boardroom where metrics flash on screens and strategies unfold on slides, yet the real story simmers in the quiet moments—when an employee hesitates...
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Zendesk Unleash Acquisition: Strategy & Trends Layout

Editor
by Editor034
How Zendesk’s Acquisition of Unleash Signals the Next Frontier in AI-First Employee Experience Imagine this: an employee in a growing fintech startup begins her day...
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MediaMint Acquires Taktical Digital: Agentic AI Powers Full-Funnel CX Transformation

Editor
by Editor056
Picture a CX leader staring at fragmented campaigns. Customers drop off mid-journey. Marketing silos block insights. AI promises fixes, yet teams struggle with generic tools....
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CRM Renaissance: Precision Meets Empathy in Post-Transformation CX

Editor
by Editor076
The CRM Renaissance: From transformation to usefulness By Jon Pollard, Head of Strategy at Precision Marketing agency, RAPP UK “We’ve just spent a lot of...
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CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration

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by Editor065
In an era where enterprise agility and automation define competitive advantage, seamless infrastructure orchestration has become a cornerstone of superior Customer Experience (CX). VergeIO, widely...
CXQuest ExclusiveExpert OpinionsInterviewThought Leaders

Agentic AI for Enterprise CX: Moving From Hype to ROI with Alan Ranger of NiCE Cognigy

Editor
by Editor076
The landscape of Customer Experience (CX) has undergone a seismic shift in the last three decades. We have, in fact, moved from the early days...
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AI Skills Gap: CX Leaders’ 2025 Playbook to Bridge It Fast

Editor
by Editor081
Bridging the AI Skills Gap: CX Leaders’ Urgent Playbook for 2025 Imagine your star CX agent stares blankly at an AI prompt during a crisis...