Hospitality CX Strategy: Lisa Checchio on Human-Centered Growth in the AI Era
Discover how Lisa Checchio, Chief Commercial Officer at EBG and former Wyndham Hotels & Resorts CMO, approaches customer experience leadership in an AI-driven world. In...
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BSM India Experience Store: Rethinking Industrial CX in India
BSM India's Delhi Experience Store lets manufacturers evaluate machinery using live demonstrations and their own samples. The strategic question is whether experience-led procurement can reduce...
Logitech local manufacturing in India: The Customer Experience Test
Logitech has begun manufacturing and assembly in Manesar, Haryana, through domestic partners. The expansion could improve supply-chain responsiveness, but its real significance will depend on...
Portrait of Many Faces: IIT Madras and Learner Experience
Portrait of Many Faces, produced by IIT Madras and Eros Universe, follows 17 students navigating education across diverse circumstances. Beyond the documentary, their stories raise...
Global Skills Mobility: Can GSMAI Build India’s Trusted Talent Ecosystem?
GSMAI aims to connect recruitment, skilling, language training and international employers in a more coordinated ecosystem. The real test is whether global skills mobility delivers...
VergeOS 26.2: VMware Migration, Clustering and Edge
VergeIO's VergeOS 26.2 release targets three barriers to VMware exit: migration speed, mission-critical Windows clustering, and remote-site infrastructure. Here is what enterprise technology leaders should...
KONE Digital Experience Centre: Can Connected Buildings Deliver Better CX?
KONE has inaugurated its Digital Experience Centre in Pune to demonstrate how digital configuration, equipment monitoring and service visibility can support customer experience across the...
Building Safer Digital Habits for Kids: Kaspersky, KidZania
Kaspersky and KidZania India are turning children's cybersecurity education into an experiential CX challenge as smartphones and AI reshape the risks facing young users....
Mercedes-Maybach S 580e: The Future of Luxury CX in India
Mercedes-Benz India's electrified Maybach shows how plug-in-hybrid technology, software, charging and first-class comfort are converging into a new luxury customer-experience model....
Starbucks Customer Experience Turnaround: What Marketers Can Learn From Back to Starbucks
Starbucks’ customer experience turnaround offers marketers a practical lesson in connecting brand promise with employee experience, physical spaces, digital convenience, loyalty and operational execution. Its...