Author : Editor

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Agentic AI in Customer Experience: Vishal Sharma, CTO SearchUnify, on Trust, Transparency & Global Scale

Editor
by Editor089
Agentic AI and the Future of Customer Experience: In Conversation with Vishal Sharma, CTO, SearchUnify At a time when enterprises are racing to balance automation...
NewsWhitepapers/Case Studies

Dresden Plant: Volkswagen’s Historic Plant Closure Exposes Dangerous CX and EX Fragmentation

Editor
by Editor072
When Titans Stumble: What Volkswagen’s Historic Dresden Plant Closure Reveals About Your Organizational Fragmentation A Glass Factory’s Quiet Collapse—And Why Your CX Roadmap Depends on...
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CX Stack Strategy: How to Build a High-Performance CX Stack That Delivers Real ROI

Editor
by Editor058
The $775 Million Question: Is Your CX Stack Actually Delivering ROI — or Just Burning Budget? It’s 11 p.m. on a Tuesday. Sarah is staring...
CX in 2026CX TrendsCXQuest ExclusiveExpert OpinionsThought Leaders

Voice-First AI in Customer Service: The True Future of Enterprise CX

Editor
by Editor077
Editor’s Note By the CXQuest Editorial Team As enterprises continue to explore the boundaries of AI-powered customer service, the debate between chatbots and voice-first interfaces...
CX TrendsCXQuest ExclusiveExpert OpinionsThought Leaders

Customer Lifetime Value: India’s AI CX Orchestration Secret

Editor
by Editor084
India’s AI Adoption Boom and Customer Lifetime Value: Why Your CX Still Feels Broken (And How to Fix It) Customer Lifetime Value: The Paradox That’s...
CX in 2026CX TrendsCXQuest ExclusiveExpert OpinionsThought Leaders

LLM Safety Failures in Customer Experience: Why AI Chatbots Fail and How to Fix Them

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by Editor0140
When AI Breaks Trust: How LLM Safety Failures Damage Customer Experience (And How to Fix It) A vivid scenario opens your eyes to the problem....
CX in 2026CXQuest ExclusiveExpert OpinionsThought Leaders

Semantic Negotiation: Unlocking AI Agent Collaboration for Flawless CX

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by Editor084
AI Agents Talk, But Do They Understand? Unlocking Semantic Collaboration for Seamless CX Imagine your CX team scrambling at 2 AM. A VIP customer tweets...
Award & RecognitionCX in 2026CX TrendsNews

2025 OnCon Icon Awards: CX Lessons from Top Teams

Editor
by Editor0101
2025 OnCon Icon Awards: What CX Leaders Can Learn From the World’s Most Recognized Teams The Monday Morning Crisis That Reveals Everything About CX Culture...
CX in 2026CX ToolsCX TrendsNews

After-Code Intelligence: How AI DevOps Is Redefining CX, EX, and Software Delivery

Editor
by Editor0138
Unifying Intelligence After the Code: How Harness’s AI Expansion Reimagines EX and CX in the Software Delivery Era Imagine a developer in Bangalore pushing the...
CX in 2026CX TrendsNews

Human-Centric Lighting: The Hidden CX Lever CX Leaders Ignore

Editor
by Editor092
Human-Centric Lighting: How Wellness Tech Transforms Customer and Employee Imagine your top sales rep stares blankly at the screen during peak hours, eyelids heavy, focus...