Fragile Dreams: Seasonless Design Transforming Fashion CX
Fragile Dreams: Triune’s Lakmé Showcase Signals a Shift Toward Experience-Led Fashion CX At Lakmé Fashion Week 2026, Jaipur-based label Triune, founded by designer Prasoon Sharma,...
Author : Editor
Piped Natural Gas: India’s LPG Crisis Drives CX Innovation
India’s Energy Crisis Spurs a CX Inflection: Piped Natural Gas as a Resilience Strategy India’s energy ecosystem is confronting a structural stress test. Disruptions to...
Digital Video Shift Redefines CX in Media Industry
“With creators, platforms, and investors coming together with intent, Indian storytelling is poised for its next phase of growth. Its success will depend on how...
Income Tax Act Overhaul: CX Lessons in Simplification
From Compliance to Experience: CX Lessons from India’s Income Tax Act 2025 What happens when a system built for enforcement is redesigned for experience? With...
CGSMFI 2.0 Aims to Strengthen Microfinance Liquidity
Strengthening Microfinance Liquidity: A CX Perspective on CGSMFI 2.0 The Government of India’s launch of the Credit Guarantee Scheme for Microfinance Institutions 2.0 (CGSMFI-2.0) introduces...
SAP and SRH: Academia Push Signals a Shift in CX Talent Strategy
Bridging the Digital Skills Gap: How SAP and SRH University’s India Expansion Signals a Shift in CX Talent Strategy The expansion of academic-industry collaboration between...
Context First: Mohit Jamwal of Exotel on the Future of AI-Driven Customer Engagement
Across global markets, customer experience is undergoing a structural shift driven by artificial intelligence, automation, and real-time engagement technologies. Enterprises are moving beyond traditional omnichannel...
Patient Experience in Healthcare: Dr. Vivek Desai on Strategy, Infrastructure, and the Future of Patient-Centric Hospitals
Customer experience in healthcare extends far beyond clinical outcomes. Today, hospitals are increasingly recognizing that patient journeys are shaped by the entire ecosystem — from...
Production Intelligence is Shaping CX in AVGC-XR
Bridging Production Intelligence and CX: IICT and Gativedhi’s Strategic Collaboration The Indian Institute of Creative Technologies (IICT) has partnered with Gativedhi Technologies Pvt. Ltd. to...
Ubuntu Vulnerability Signals Rising CX Risks in Digital Infrastructure
Security Vulnerability in Ubuntu Highlights Hidden Risks to Digital Customer Experience A newly identified vulnerability in Ubuntu is drawing attention to a critical yet often...