Author : Editor

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AI & CX TechnologyCustomer Experience (CX)

Saviynt Exclusive Networks Partnership Accelerates Enterprise Identity Governance in APJ

Editor
by Editor044
Saviynt Expands APJ Presence with Exclusive Networks Partnership to Enhance AI-Driven Identity Security Saviynt, a leading provider of cloud-native identity security and governance solutions, has...
AI & CX TechnologyDigital Transformation

NovaTrack and the Future of Operational CX in Supply Chains

Editor
by Editor0104
Real-Time Warehouse Intelligence: How NovaTrack Is Shaping Customer Experience in Supply Chains Operational efficiency has always been a behind-the-scenes factor in customer experience, yet its...
AI & Tech TrendsAI in CXContact Center Innovation

AI Roleplay Training to Transform CX Workforce Readiness

Editor
by Editor045
Whatfix Introduces AI Roleplay Training in Mirror to Prepare Customer-Facing Teams for Real-World CX Interactions As organizations continue to invest in digital transformation and AI-enabled...
CX Industry NewsCX StrategyEmployee Experience

Startek Wins Excellence in Change Transformation

Editor
by Editor0448
Startek, a global digital-first CX solutions provider, recently won the ‘Excellence in Change Transformation’ award at the Economic Times Human Capital Awards 2026. The honor...
Customer Experience (CX)Industry TrendsTravel & Hospitality CX

MICE Industry: Mach Conferences Expanding into a Holistic Travel Ecosystem

Editor
by Editor081
Fragmentation is common across the Meetings, Incentives, Conferences, and Exhibitions (MICE) ecosystem. And it directly affects customer and employee experience. Why Travel Companies Are Reinventing...
CX StrategyDigital TransformationIndustry Trends

Trends Transforming Education, Business, and Service CX

Editor
by Editor072
A new CXQuest.com analysis explores the major trends transforming education, business, and service industries—and why CX leaders must rethink how experiences are designed, delivered, and...
AI in CXCustomer Experience (CX)CX TechnologyDigital TransformationReal Estate CX

Sales AI Assistant: How DRA Homes Is Transforming Real Estate CX with Multilingual AI

Editor
by Editor0154
At the CREDAI Chennai Fairpro exhibition, DRA Homes launched the city’s first multilingual Virtual Sales AI Assistant. The tool provides instant project information, configuration details,...
CXQuest ExclusiveEnterprise CX StrategyExpert OpinionsInterviewLeadership Interviews

Peter Cross on Customer Experience Leadership: Why Start with the Customer?

Editor
by Editor0111
Peter Cross on Customer Experience Leadership: What Does It Really Mean to Start with the Customer? What happens when “customer first” becomes a slogan instead...