Behavior Change: The Missing Link in Climate and CX Transformation
Lifestyle and Behavior Change are the New Climate Battleground: What CX & EX Leaders Must Learn from Delhi Climate Innovation Week A plastic bag. A...
Tag : Leadership
Culture Transformation in CX: Annette Franz on the Power of Employee and Customer Understanding
Imagine a boardroom where metrics flash on screens and strategies unfold on slides, yet the real story simmers in the quiet moments—when an employee hesitates...
Misalignment: The Hidden Cost That Puts Customer Experience at Risk
The Hidden Cost of Internal Misalignment and Why It Puts CX at Risk -By Christina Garnett, Chief Customer and Communications Officer, neuemotion Most companies describe...
Workplace Mental Health – Building Resilient, Supportive Workplaces
When Silence Speaks Louder: Transforming Workplace Mental Health Through The Art of Listening Walk into any bustling office and you’ll hear the familiar symphony of...
Synoptek: Driving Growth and Customer Experience through Leadership and Innovation
Turning Leadership Moves into CX and EX Wins: How Synoptek’s New CRO Drives Transformation Customer experience (CX) and employee experience (EX) struggles plague even well-established...
10 Most Common Customer Experience Mistakes leaders make
Most Leaders Are Confident in Their CX—Until the Data Shows Otherwise: Customer Experience Mistakes Picture this. Nearly 9 in 10 leaders confidently believe customer experience...
India Global Delivery Center Powers Unisys’ Global Innovation
Strategic Leadership Appointment: Unisys Elevates Lalithanand Moses to Head India Global Delivery Center Unisys Corporation has made a strategic leadership appointment that underscores India’s critical...
revalyu Recycling CEO Makarand Kulkarni: An Exclusive Interview
In the evolving world of sustainability and circular economy, customer experience (CX) is not just about satisfaction. It’s about trust, transparency, and transformation. At the...
Assembly Appoints Alap Ghosh as First CEO of India
Assembly Elevating Customer Experiences Across the Nation Assembly has taken a bold step forward by appointing Alap Ghosh as its inaugural CEO for India. This...
Employee Experience Drives Customer Satisfaction: Pushkar Bidwai
From Internal CX to External Success: Why Employee Experience Drives Customer Satisfaction By Pushkar Bidwai, CEO of People Matters What if the secret to great...